Rosie Matute
Post Closer
Alexandria,VA
Summary
Meticulous and systematic Post Closer with 2.5 year track record of meeting high expectations and adhering to tight quality control standards. Thrives in fast-paced, high-pressure environments with demanding targets. Team-oriented, reliable and performance-oriented.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Post Closer
Community Title Network
Arlington, VA
05.2021 - Current
- Completed post-closing quality control evaluations of originated mortgage loans.
- Managed disbursements, cut and processed checks and mailed correspondence.
- Prepared loan packages and closing instructions for bank employees.
- Oversaw paperwork processing for clients, and Mortgage loans.
- Prepared and reviewed buyer, seller, HUD and other transaction documents.
- Checked accuracy and completeness of all paperwork.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Produced and submitted completed loan packages to title and escrow professionals.
Post Closer
District Title
Washington, DC
09.2020 - 05.2021
- Completed post-closing quality control evaluations of originated mortgage loans.
- Managed disbursements, cut and processed checks and mailed correspondence.
- Prepared loan packages and closing instructions for bank employees.
- Oversaw paperwork processing for clients, and Mortgage loans.
- Prepared and reviewed buyer, seller, HUD and other transaction documents.
- Worked with warehouse banks to manage shipment of collateral documents.
- Checked accuracy and completeness of all paperwork.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Produced and submitted completed loan packages to title and escrow professionals.
- Handled numerous calls per day to address customer inquiries and concerns.
Administrator/Post Closer
CT&E Settlements
Annandale, VA
01.2020 - 09.2020
- Completed post-closing quality control evaluations of originated mortgage loans.
- Managed disbursements, cut and processed checks and mailed correspondence.
- Checked accuracy and completeness of all paperwork.
- Prepared and reviewed buyer, seller, HUD and other transaction documents.
- Prepared loan packages and closing instructions for bank employees.
- Assessed customer account histories to determine previous compliance with payment plans and loan terms.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Representative
Meridian
Alexandria, United States
10.2017 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Processed customer adjustments to maintain financial accounts.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Cross-trained and provided backup support for organizational leadership.
Customer Service Representative
VCA Southpaws
Fairfax , VA
10.2015 - 10.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
Annandale H.S.
Annandale, VA 09.1989 - 06.1993
Skills
Customer service and assistance
undefinedTimeline
Post Closer
Community Title Network
05.2021 - Current
Post Closer
District Title
09.2020 - 05.2021
Administrator/Post Closer
CT&E Settlements
01.2020 - 09.2020
Customer Service Representative
Meridian
10.2017 - 01.2020
Customer Service Representative
VCA Southpaws
10.2015 - 10.2017
High School Diploma -
Annandale H.S.
09.1989 - 06.1993
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