Rosie Matute
Post Closer
Alexandria,VA
Summary
Meticulous and systematic Post Closer with 2.5 year track record of meeting high expectations and adhering to tight quality control standards. Thrives in fast-paced, high-pressure environments with demanding targets. Team-oriented, reliable and performance-oriented.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Post Closer
Community Title Network
Arlington, VA
05.2021 - Current
- Completed post-closing quality control evaluations of originated mortgage loans.
- Managed disbursements, cut and processed checks and mailed correspondence.
- Prepared loan packages and closing instructions for bank employees.
- Oversaw paperwork processing for clients, and Mortgage loans.
- Prepared and reviewed buyer, seller, HUD and other transaction documents.
- Checked accuracy and completeness of all paperwork.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Produced and submitted completed loan packages to title and escrow professionals.
Post Closer
District Title
Washington, DC
09.2020 - 05.2021
- Completed post-closing quality control evaluations of originated mortgage loans.
- Managed disbursements, cut and processed checks and mailed correspondence.
- Prepared loan packages and closing instructions for bank employees.
- Oversaw paperwork processing for clients, and Mortgage loans.
- Prepared and reviewed buyer, seller, HUD and other transaction documents.
- Worked with warehouse banks to manage shipment of collateral documents.
- Checked accuracy and completeness of all paperwork.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Produced and submitted completed loan packages to title and escrow professionals.
- Handled numerous calls per day to address customer inquiries and concerns.
Administrator/Post Closer
CT&E Settlements
Annandale, VA
01.2020 - 09.2020
- Completed post-closing quality control evaluations of originated mortgage loans.
- Managed disbursements, cut and processed checks and mailed correspondence.
- Checked accuracy and completeness of all paperwork.
- Prepared and reviewed buyer, seller, HUD and other transaction documents.
- Prepared loan packages and closing instructions for bank employees.
- Assessed customer account histories to determine previous compliance with payment plans and loan terms.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Representative
Meridian
Alexandria, United States
10.2017 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Processed customer adjustments to maintain financial accounts.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Cross-trained and provided backup support for organizational leadership.
Customer Service Representative
VCA Southpaws
Fairfax , VA
10.2015 - 10.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
Annandale H.S.
Annandale, VA 09.1989 - 06.1993
Skills
Customer service and assistance
Log updating
Loan file auditing
Documentation Management
Google Workspace
Interpersonal Communication
Planning and Coordination
Active Listening
Attention to Detail
MS Office
Analytical and Critical Thinking
Self-Motivated
Clerical Support
Written Communication
G-Suite
Problem-Solving
Decision-Making
Timeline
Post Closer
Community Title Network
05.2021 - Current
Post Closer
District Title
09.2020 - 05.2021
Administrator/Post Closer
CT&E Settlements
01.2020 - 09.2020
Customer Service Representative
Meridian
10.2017 - 01.2020
Customer Service Representative
VCA Southpaws
10.2015 - 10.2017
High School Diploma -
Annandale H.S.
09.1989 - 06.1993