Rosie Paul
Orlando
Summary
Dynamic Fashion Advisor with a proven track record at Lord & Taylor, excelling in customer service and relationship building. Leveraged critical thinking to enhance client wardrobes and resolve issues, resulting in increased client retention. Proficient in data entry and adept at fostering strong connections with brands to stay ahead of trends.
Overview
19
19
years of professional experience
Work History
Fashion Advisor
Lord & Taylor
11.2007 - 04.2008
- Continuously expanded my product knowledge by attending brand presentations and reviewing industry resources, ensuring accurate recommendations for clients seeking specific items or styles.
- Collaborated with visual merchandisers to develop creative window displays that attracted attention from passersby and enticed them into the store.
- Actively participated in team training sessions, sharing knowledge and experiences to improve customer service skills and fashion expertise among all staff members.
- Enhanced clients'' wardrobes with thoughtful suggestions, considering their lifestyle needs and personal style preferences.
- Built strong relationships with fashion brands, gaining insider knowledge of upcoming trends to better serve clients.
- Provided exceptional customer service by resolving issues promptly and professionally, leading to increased client retention rates.
Ticket Agent
Air France
06.2006 - 06.2011
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Assisted with development and implementation of new ticketing policies for enhanced service delivery.
- Responsible for escorting VIP passengers throughout the airport.
- Assisted the passengers with seat availability, gate announcements with regard to the boarding process, flight status, checking and handling baggage, and managing and initiating the boarding process.
- Contacted VIP passengers for updating on weather issues, cancellations, or changes with the flight.
Customer Service Representative
Faneuil
08.2019 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Identified and addressed the needs of customers, with the best course of action deployed to their problem, capitalizing on their loyalty and enhancing the retention rate
Scheduling Coordinator
Orlando Health
04.2021 - Current
- Expedite patients’ preparation and ensures punctual arrival by communicating with them the precise departmental and procedural information, expected outcomes, risks, and recovery time
- Exhibit keen knowledge of ICD-9 (ICD-10) and CPT Codes; assigns them for impeccable and faster insurance reimbursements whenever required
- Maintain cross-departmental communication by posting them with recurring changes in patients’ schedules or their need for reaffirmation
- Induct patient-first philosophy to adhere to the KPIs set by the practice, with no compromises in customer care through web-based resources and multi-line telephone systems
Education
High School Diploma -
East Orange Technical School
East Orange, NJSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Problem resolution
- Computer proficiency
- Client relations
- Conflict resolution
- Customer satisfaction measurement
- Complaint handling
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Scheduling Coordinator
Orlando Health
04.2021 - Current
Customer Service Representative
Faneuil
08.2019 - 04.2021
Fashion Advisor
Lord & Taylor
11.2007 - 04.2008
Ticket Agent
Air France
06.2006 - 06.2011
High School Diploma -
East Orange Technical School
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