Rosario Pearson

Provide services to a government customer in Amarillo, TX. The US Federal Courthouse. Strive to provide a safe, clean, comfortable, and attractive environment to ensure full and productive use of federal office buildings. The duties and responsibilities consist of complete day to day as well as periodic, weekly, or monthly janitorial activities for office space, restrooms, and administrative areas based on specified performance and scheduling requirements.

Perform waste or recycling handling/disposal.

Additional duties include scheduling and supply management, implementation of safety protocols and performance of periodic standard compliance assessments of the facility standards.

Perform other tasks as assigned.

Job duties consisted of answering incoming calls, and determined the needs of the members and verified their identity, minimizing the member's time and effort in resolving their questions.

Performed teller functions over the phone for members (i.e. transfer funds between accounts and/ or loan, stop payments, wire transfers, close and reorder debit cards, provide balances, as well as transaction history, reissue and reset pin numbers, address changes, etc.) Assured members needs were addressed in a polite and friendly manner,

Able to multitask and assist members over the phone, chat, text, and email.

Assisted other departments and branches with transactions as needed.

Maintained member account information as needed.

Followed all policy and procedures and preformed other duties as assigned.

Promoted to collections and proceeded to collect on past due accounts and loans. Specialized in Collateral Protective Insurance on Auto Loans where members did not comply with providing full coverage insurance during the life of the Auto Loan.

Merrick Pet Parent Relations associate assisted pet parents with crucial nutrition information about the products provided, also assisted pet parents in locating food during the pandemic. Provided information and assisted in locating charity organizations looking for sponsors to provide pet food. Took care of AE's pets experienced while on our product and helped escalate situation to vet care. Provided coupons, gifts, sympathy cards to pet parents depending on the situation.

Filed daily reports regarding the calls taken and the calls resolved at the end of the week.

Company was sold to Purina and closed the local contact center to move it to Illinois,

Provided the highest quality service to members by assisting members as well as potential members with telephone requests; responding and resolving problems; provided direct support services to members and/ or by connecting them with the appropriate staff member who will meet their needs.

Sort incoming mail, insuring all mail items are delivered to the appropriate department and/or person. Place outgoing mail in envelopes as needed and applied appropriate postage and ensured it was ready for pick up each day.

Maintained members account information accurate in order to cross sell opportunities and services to members.

Performed other duties as assigned.