Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosie Riegert

Apopka

Summary


Personable and dedicated, with a passion for helping others and ensuring customer satisfaction. Possesses solid understanding of communication techniques and problem-solving skills, delivering effective solutions and positive interactions. Committed to making meaningful impacts by fostering positive customer experiences and contributing to team success.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Walgreens
07.2023 - 12.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.

Server

Chevelles Restaurant and Bar
08.2022 - 06.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

Swain County High School
Bryson City, NC

Skills

  • Team collaboration
  • Guest services
  • Strong work ethic
  • POS system operation
  • Exceptional customer service
  • Quality assurance
  • Guest engagement
  • Inbound and outbound calling
  • Cleanliness standards
  • Issue and complaint resolution
  • Service prioritization

Timeline

Customer Service Associate

Walgreens
07.2023 - 12.2024

Server

Chevelles Restaurant and Bar
08.2022 - 06.2023

Swain County High School

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