ROSIE ROBINSON
Psychology/Human Services
Orondo,Wa.
Summary
Motivated professional offering Bachelor of Science in Psychology/Addiction & Recovery while MA Human Services: Marriage & Family in progress. Professional Family Advocate/Family Life Educator focused on developing comprehensive family support and education, facilitation, intervention and crisis intervention and management. Goal-oriented professional with strong leadership capabilities. Strong background with families and children with complex, behavioral, or educational needs, parent advocacy, and parent education.
Receptionist skills in administrative support and excellence in customer service. Over ten years of experience in fast-paced front desk operations. Energetic and personal team player with strong communication and interpersonal skills.
Friendly Human Services concentration committed to providing services to strengthen homes, school and community partnerships. Accomplished at resolving conflict and encouraging positive relationships.
Overview
22
22
years of professional experience
9
9
years of post-secondary education
Work History
Office Manager
New Hope Recovery Center
Wenatchee, WA
10.2019 - Current
- Oversee receiving and organizing correspondence, answering and forwarding calls to appropriate counselors or doctor
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Managed office inventory and placed new supply orders
- Schedule appointments, conduct patient intakes, obtain and record lab samples, receive and record payments, compose patient records and legal documents, filing, faxing, email
- Prepared bank deposits
- Prepared class curriculum
- Manage patient charts, notes, and transactions
- Greet all patients and clients for multi-practice office
- Managed office operations while scheduling appointments for counselors
- Prepared meeting rooms and materials and recorded important information.
Elementary Paraprofessional Educator
Cascade School District 228
Leavenworth, WA
11.2018 - 06.2019
- Provided classroom support through planned instruction and individual lessons
- Delivered instruction individually or in small groups with support from instructor
- Evaluated individual student needs and assessed academic and social situations to address challenges and goals
- Offered students personalized educational, behavioral and emotional support
- Maintained focused, inclusive and supportive learning environments
- Handled clerical duties, managed classrooms and coordinated documents for teachers
- Monitored students in class, hallways and cafeteria to enforce school rules
- Conducted special assessments and tutoring sessions to support individual student needs
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts
- Playground supervision
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
Therapeutic Foster Care Provider
Children’s Home Society of Washington
Wenatchee, WA
04.2006 - 11.2013
- Housing and all aspects of care-taking of individual or multiple foster child placements in my home
- Administer medications & keep precise records of dosages
- Note all aspects of child’s behaviors, emotions, and/or concerns, record and report to caseworker
- Worked closely with child’s team members (teachers, mental health, caseworkers, doctors, guardian et’ litem, parents) to discuss any concerns, visitations, successes, solutions, and plans
- Transport child to any appointments (doctor, caseworker, visitations, sports, school, friends, respite)
- Worked with community resources to engage child in pro-social activities, or families access to services
- Offered extensive care to troubled older children without likelihood of adoption.
- Attended hearings with victims to provide emotional support
- Create behavioral plans, IEP’s, 504’s, Facilitate parent visitations.
- Reduced problem behaviors with positive reinforcement and supportive techniques.
- Assisted children through recovery from difficult home or school situations.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Reported child abuse in accordance with legal standards of mandatory reporters.
Veterinary Assistant
Countryside Veterinary Small Animal Clinic
Wenatchee, WA
04.2007 - 05.2009
- Restrained and stabilized animals during examination and treatments
- Organized operating rooms ahead of procedures and assisted veterinarians during surgeries
- Administered immunizations, and other medications as prescribed by veterinarians
- Scrubbed, counted and packed surgical instruments and drapes for sterilization
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress
- Obtained history from clients regarding patients
- Stocked treatment rooms with supplies, scheduled appointments, answered phones, processed payments.
Veterinary Receptionist/Veterinary Assistant
Animal Medical Center
Ellensburg, Washington
09.1999 - 05.2005
- Answered multiple line phone system, scheduled appointments for exams, emergencies, and surgeries
- Processed financial transactions, created estimates
- Checked patients in and out for surgeries and appointments
- Professionally communicating with veterinarians, technicians, and assistants
- Restrained and stabilized animals during examination and treatments
- Organized operating rooms ahead of procedures and assisted veterinarians during surgeries
- Administered immunizations, and other medications as prescribed by veterinarians
- Scrubbed, counted and packed surgical instruments and drapes for sterilization
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress
- Obtained history from clients regarding patients
- Performed dental cleaning and x-rays.
- Confirmed appointments, communicated with clients and updated client records.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
Self-Employed Certified Parent Educator
Kittitas County Dept of Children & Family Services
Ellensburg, Washington
03.1999 - 06.2002
- Contracted with DCFS to provide parent education training classes for adjudicated parents
- Created syllabus
- Record keeping
- Professional communication with parents, teachers, counselors, caseworkers
- Gave recommendation for courses based on need, behaviors and concerns.
- Demonstrated strong knowledge of child development principles and suggested alternative parenting methods to suit individual family needs.
- Educated clients on parents roles with focus on skill development and guiding children through nurturing parenting.
- Utilized knowledge of evidence-based programs to inform parents and assist in goal-setting.
- Engaged families in beneficial activities targeted at improving bonds and interactions.
- Collaborated with community members to provide helpful resources to suit family needs.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
Education
Bachelor’s - Psychology/Addiction & Recovery
Liberty University
Lynchburg, VA 05.2013 - 05.2022
Master’s - Human Services: Marriage, Children & Families
Liberty University
06.2022 - Current
Skills
Office management
undefinedAccomplishments
*Keynote Speaker Youth For Christ Adoption Agency
*Keynote Speaker Oasis of Grace Church, Rhode Island
*Keynote Speaker Women's Conference, Spirit Life Center, Leavenworth
*Internationally Ordained Minister
*Facilitator Parent Support Group/Parents of Children with Complex Needs
*Published Children's Book Author
*History of Family Suicide, Liaison
*Parent Child Advocate
*International Speaker Nigeria, Africa
*Youth Drama Leader/Performing Teams
*Educator/Trainer to Parent’s of Children With Complex Needs
*Education Liaison 504/IEP (Independent Education Plan) Prolific in creating education appropriate plans for behaviorally challenged children & “Title I” kids.
*CASA-Court Appointed Special Advocate Kittitas County, WA.
*Liberty University Online Honor Roll Student
Certifications/CEU
*Genesis Process Addiction Relapse Prevention Specialty Counselor Training. 40hrs, CEU, *Certification, September 28th, 2013.
*Addicted Family Systems Model, The Resource Family Training Institute, Wenatchee, 4hrs, CEU, June 6th, 2013.
*PRIDE Foster Parent Training, Wenatchee, 2007, Ellensburg, 2009
*Licensed Therapeutic Foster Parent, Washington State. 60hrs, CEU annually.
*Caring For People God's Way, DVD Leadership Training. Light University, American *Association Christian Counselors. June 1, 2012.
*Celebrate Recovery Leadership Educator, Youth Curriculum, Group Facilitator. 40hrs, CEU
*Breaking Free, DVD Leadership Training. Light University, August 30, 2012. 40hrs, CEU.
*Caring For Kids God's Way, DVD Leadership Training. Light University, American Association Christian Counselors. July 5, 2013.
*Graduate Lord of the Nations School of Ministry 2003
Timeline
Master’s - Human Services: Marriage, Children & Families
Liberty University
06.2022 - Current
Office Manager
New Hope Recovery Center
10.2019 - Current
Elementary Paraprofessional Educator
Cascade School District 228
11.2018 - 06.2019
Bachelor’s - Psychology/Addiction & Recovery
Liberty University
05.2013 - 05.2022
Veterinary Assistant
Countryside Veterinary Small Animal Clinic
04.2007 - 05.2009
Therapeutic Foster Care Provider
Children’s Home Society of Washington
04.2006 - 11.2013
Veterinary Receptionist/Veterinary Assistant
Animal Medical Center
09.1999 - 05.2005
Self-Employed Certified Parent Educator
Kittitas County Dept of Children & Family Services
03.1999 - 06.2002
Similar Profiles
Thomas MadiaThomas Madia
Shop Director at Project Hope Recovery CenterShop Director at Project Hope Recovery Center
Brian PenningtonBrian Pennington
Intake Coordinator/Residential Housing Manger at Southern Hope Recovery CenterIntake Coordinator/Residential Housing Manger at Southern Hope Recovery Center
Emily SullivanEmily Sullivan
Ministry Volunteer at OASIS CHURCH NYC & CELEBRATE HOPE RECOVERY CENTERMinistry Volunteer at OASIS CHURCH NYC & CELEBRATE HOPE RECOVERY CENTER
Jessica Van EppsJessica Van Epps
Dispatcher at Lakeside Heating and AirDispatcher at Lakeside Heating and Air
Shoshanna SchefferShoshanna Scheffer
Barista/Bartender/Therapist/Bestfriend at The Bindlestick Coffee and Beer HouseBarista/Bartender/Therapist/Bestfriend at The Bindlestick Coffee and Beer House