Rosie Thompson
Scotts Mills,OR
Summary
With a proven track record at Silverton Medical Center, I excel in patient registration and delivering exceptional customer service. My expertise in healthcare systems navigation and empathetic approach to patient care have significantly enhanced patient satisfaction. Skilled in MS Office Suite, I adeptly manage multiple tasks, ensuring efficient operations and fostering positive relationships.
Overview
20
20
years of professional experience
Work History
Patient Access Representative
Silverton Medical Center
10.2020 - Current
- Adapt quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provide excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Stay calm under pressure to and successfully dealt with difficult situations.
- Able to understand and adhere to EMTALA (Emergency Medical Treatment Act) guidelines.
- Manage EPIC templates and scheduling process
- Ability to foster communication and build relationships among care management, team members, providers and clinic staff.
- Demonstrate understanding of complex collection issues.
- Collect appropriate co-payments when prompted and any outstanding accounts.
- Knowledge in billing/collection, past balances, deposits.
- Answer high volume phone lines.
- Work with other departments as needed such as emergency, admitting and physical therapy registration and scheduling.
- Knowledge and close understanding of the community we serve.
- Facilitate communication between patients and various departments and staff.
- Enhance departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
- Manage challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Operations Manager
Mount Angel Towers
04.2010 - 09.2015
- Trained and guided team members to maintain high productivity and performance metrics.
- Oversaw operation of day to day activities for residential and assisted living community.
- Worked closely with outside resources to connect families to assist with living expenses and community move in.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Implemented and updated patient care plans per individualized assessments.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed and maintained relationships with external vendors and suppliers.
- Held Assisted Living Administrators License and updated every 2 years per state regulations.
- Interacted well with residents and families to build connections and nurture relationships.
- Built relationships with the community to bring essential services to residents.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Community Relations Coordinator
Mount Angel Towers
09.2004 - 02.2010
- Maintained accurate records of all activities, ensuring proper documentation for reporting purposes.
- Enhanced community engagement by organizing and executing successful events, promoting collaboration and awareness.
- Established a solid reputation as an approachable resource within the local area by attending networking events and engaging in community-focused conversations.
- Worked closely with RN, LPN, DHS and Social Workers to ensure Residents in Assisted Living received top notch care.
- Coordinated services for residents such as, Transportation, Healthcare, Nutrition and Recreational Activities.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Advocate for Individual and community health needs.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Education
No Degree - Assisted Living Administrator License
Oregon Health Care Association
Wilsonville09-2016
No Degree - Sales And Marketing
Chemeketa Community College
Salem, OR09-1985
High School Diploma -
Gervais High School
Gervais, OR06-1984
Skills
- Patient Registration
- HIPAA Compliance
- Insurance Verification
- Customer Service
- Patient check-in
- Multitasking and Organization
- Appointment Scheduling
- Medical Terminology
- Healthcare systems navigation
- Payment Processing
- Patient Education
- Caring and Empathetic
- Patient documentation
- Basic Medical Knowledge
Timeline
Patient Access Representative
Silverton Medical Center
10.2020 - Current
Operations Manager
Mount Angel Towers
04.2010 - 09.2015
Community Relations Coordinator
Mount Angel Towers
09.2004 - 02.2010
No Degree - Assisted Living Administrator License
Oregon Health Care Association
No Degree - Sales And Marketing
Chemeketa Community College
High School Diploma -
Gervais High School
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