Rosie Ulloa-Angulo
Freedom,State
Summary
Dedicated and meticulous Office Manager with over 25 years of experience excelling at prioritizing, completing multiple tasks simultaneously and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Administrative Services Manager
Community Human Services Corporation
Monterey, CA
01.2014 - Current
- Developed and implemented recruitment strategies to attract qualified candidates.
- Identified, screened and interviewed potential employees.
- Conducted background checks and reference checks of prospective employees.
- Created job postings, tracked applicants and maintained applicant database.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
- Ensured compliance with federal, state and local employment laws.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Recruited new employees and built relationships, driving visibility.
- Held exit interviews and documented information discussed with employees.
Manager/Administrative Bookkeeper
Luckys Stores
Watsonville, CA
11.1998 - 11.2012
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Maintained and reconciled general ledger accounts.
Education
High School Diploma -
Aptos High School
Aptos, CA06-1996
Some College (No Degree) -
Cabrillo College
Aptos, CASkills
- Organizational Leadership
- Records Management
- Budget Administration
- Facilities Management
- Administrative Management
- Microsoft Office
- Relationship Building
- Strategic Planning
- Attention to Detail
- Business Administration
- Time Management
Affiliations
- Active Mother of two
- Volunteer - local youth organizations
- Volunteer - local church group
Accomplishments
- Numerous customer service awards
Certification
- 5 year of service award
- 10 year of services award
Languages
Spanish
Professional
References
References available upon request.
Timeline
Administrative Services Manager
Community Human Services Corporation
01.2014 - Current
Manager/Administrative Bookkeeper
Luckys Stores
11.1998 - 11.2012
High School Diploma -
Aptos High School
Some College (No Degree) -
Cabrillo College
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