Rosie Vasquez
Mesa,AZ
Summary
Consistently exceeded sales targets by 30-40%, leveraging strong customer relationship management and after-sales support skills to enhance client loyalty and drive revenue growth. Results-driven sales professional with extensive experience in customer service and sales strategy development. Known for exceptional problem-solving abilities and a commitment to achieving sales goals while fostering customer loyalty.
Overview
33
33
years of professional experience
Work History
Sales Specialist
Dillards Department Store
Gilbert, Arizona
06.2019 - Current
- Advised customers on product selections based on individual needs and preferences.
- Provided exceptional after-sales support to enhance customer loyalty and retention.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Operated register, handled cash and processed credit card transactions.
- Maintained accurate sales records and reports to track progress and identify areas for improvement.
- Developed and maintained strong client relationships through regular communication and personalized service.
- Follow and achieve daily and yearly sales goals with 30 or 40 percent above plan.
- Trailblazer: 4 years in a row, achieving sales of over $0.5 million.
- Conducted market analysis to identify trends and inform sales strategies.
Uber Partner
uber
Los Angeles, California
05.2016 - 02.2020
- Greeted passengers and provided a safe and comfortable ride to their destination.
- Utilized GPS navigation systems to ensure timely arrival at destinations.
- Followed company policies and procedures related to driver conduct on the road.
- Provided customer service by answering questions, providing recommendations, and responding to feedback.
- Maintained valid driver's license at all times according to state regulations.
- Monitored traffic conditions in order to plan the most efficient route for each passenger.
- Maintained cleanliness of interior and exterior of vehicle.
- Organized vehicle maintenance and ensured it was up to date with all required certifications.
- Managed customer complaints professionally and courteously.
- Provided helpful information about local attractions or points of interest upon request from customers.
- Displayed excellent knowledge of city streets and landmarks in order to provide accurate directions.
- Communicated regularly with Uber support staff regarding any issues that arose during trips.
- Ensured proper operation of vehicle by inspecting tires, brakes, lights, oil levels, and other safety features prior to trips.
- Kept track of mileage driven for tax purposes using designated tracking software.
- Updated profile information regularly including availability status and vehicle details.
- Filed accident reports as necessary if an incident occurred during a trip.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Achieved consistently high customer scores due to exceptional service.
Backroom Associate
Tj Maxx Dept Store
Bakersfield, California
10.2018 - 01.2019
- Organized stockroom to optimize space and improve inventory access.
- Sorted incoming shipments to facilitate efficient order fulfillment.
- Maintained cleanliness of work area to ensure safety standards.
- Prepared merchandise for the sales floor, ensuring proper presentation.
- Supported seasonal inventory transitions by reorganizing stock layouts.
- Assisted in unloading and stocking merchandise from delivery trucks.
- Restocked shelves with new merchandise as needed.
- Ensured all safety regulations were followed while performing duties.
- Organized backroom according to store policies and procedures.
Sales Assistant/ QA Technician InventorySpecialist
Kloeckner Metals
Tulare, California
11.2011 - 09.2015
- Facilitated smooth sales transactions through accurate processing of customer orders.
- Assisted in inventory management by organizing stock and conducting regular audits.
- Conducted customer feedback collection to improve service delivery and product offerings.
- Resolved customer issues promptly, enhancing overall satisfaction and loyalty.
- Developed strong relationships with repeat customers, fostering a loyal client base.
- Assisted in maintaining compliance with safety and operational standards in the store.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Answered store and merchandise questions and led customers to wanted items.
- Reviewed and updated quality assurance strategies to align with industry best practices.
- Maintained up-to-date knowledge of testing tools and methodologies to enhance QA practices.
- Conducted internal audits to measure adherence to established QA standards.
- Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas.
- Developed corrective and preventive action plans to resolve non-compliance issues.
- Assisted the QC Manager with ISO audits, and updated the shop employees' matrix.
- Conducted safety training for 150 shop employees.
- Assisted in maintaining accurate inventory levels, ensuring product availability for customers.
- Checked material test reports for any discrepancies, and scanned them into the computer.
- Saved the company money by conducting safety training for shop employees.
Administrative Assistant
Angels Watch Home Care
Glendale, California
09.2009 - 09.2011
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Directed customer inquiries to appropriate department personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Developed and maintained filing systems for confidential documents and records.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Administrative Assistant
LANGUAGE LIAISONS
Glendale, California
03.2003 - 02.2008
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed database systems containing customer contact information.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Facilitated communication between different departments within the organization.
- Developed and maintained filing systems for confidential documents and records.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Processing 100 invoices weekly, and resolving months of unpaid invoices on a regular basis.
- Implemented the use of Excel to calculate payroll for independent contractors.
ballot counter
Los Angeles Registrar Recorder County Clerk
Norwalk, California
11.2001 - 11.2005
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Worked on election night to count and check ballots for any discrepancies.
- Transported materials to processing rooms.
Customer Service Representative
Varl
Monrovia, California
11.2001 - 03.2003
- Assisted customers with order processing and inquiries regarding product availability.
- Resolved customer issues by providing accurate information and effective solutions.
- Collaborated with cross-department teams to streamline customer service processes.
- Maintained comprehensive product knowledge to address customer questions effectively.
- Responded to customer requests with attention to detail and a friendly demeanor.
- Documented customer interactions to ensure accurate record-keeping and follow-up.
- Developed rapport with customers to foster loyalty and encourage repeat business.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Updated databases with new and modified customer data.
- Assisted customers with new orders and ensured order completion.
Inventory Specialist
Pitney Bowes
Ontario, California
03.1993 - 04.2001
- Managed inventory by performing physical counts, identifying variances and reconciling records.
- Conducted regular physical inventories of warehouse stock and reported discrepancies.
- Investigated and resolved variances with inventory records.
- Performed cycle counts on daily basis to immediately spot errors and apply remedies.
- Maintained accurate records of all inventory transactions, including incoming and outgoing shipments.
- Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
- Performed cycle counts to track product movement in the warehouse as needed.
- Researched inventory-related discrepancies and made appropriate adjustments in inventory system.
- Organized and maintained detailed documentation related to all inventory processes.
- Executed cycle counts of materials onsite and reconciled against company reports.
- Transported items using equipment like forklifts and hand trucks.
- Reviewed shipping and received documents for accuracy.
- Implemented new procedures for tracking, receiving, counting, and storing items in the warehouse.
- Entered information into system to update status reports.
- Researched inventory-related discrepancies and made appropriate adjustments in system.
- Participated in physical inventory counts to keep information accurate and current.
- Coordinated receipt of incoming materials and verified accuracy of items received.
- Inspected incoming materials for damage.
- Worked directly with the Post Office to ensure any discrepancies or tampering of the postage meter.
Education
High School Diploma -
United Education Institute
Huntington Park, CA06-1985
Skills
- Customer relationship management
- Sales strategy development
- Product knowledge
- Market analysis
- After-sales support
- Inventory management
- Transaction processing
- Time management
- Team collaboration
- Problem solving
- Fluent in Spanish
- Sales training
- Customer service and care
- Inventory coordination
- Account management
- Cash handling
- Inventory maintenance
- Sales expertise
- Product and service sales
References
References available upon request.
Timeline
Sales Specialist
Dillards Department Store
06.2019 - Current
Backroom Associate
Tj Maxx Dept Store
10.2018 - 01.2019
Uber Partner
uber
05.2016 - 02.2020
Sales Assistant/ QA Technician InventorySpecialist
Kloeckner Metals
11.2011 - 09.2015
Administrative Assistant
Angels Watch Home Care
09.2009 - 09.2011
Administrative Assistant
LANGUAGE LIAISONS
03.2003 - 02.2008
ballot counter
Los Angeles Registrar Recorder County Clerk
11.2001 - 11.2005
Customer Service Representative
Varl
11.2001 - 03.2003
Inventory Specialist
Pitney Bowes
03.1993 - 04.2001
High School Diploma -
United Education Institute