Rosie Williams
Myakka City,FL
Summary
Dynamic professional with a proven track record in administrative support and staff management, notably at TerraNova. Excelled in project oversight and strategic planning, enhancing team productivity by 30%. Skilled in customer service and business administration, adept at fostering positive client relationships and streamlining operations for efficiency. Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Executive Assistant/Facility Manager
TerraNova
08.2020 - Current
- Answered high volume of phone calls and email inquiries.
- Organized and coordinated conferences and monthly meetings.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Facilitated training and onboarding for incoming office staff.
- Filed paperwork and organized computer-based information.
Barn Manager
Fairwin Farm
10.2017 - 08.2020
- Scheduled veterinary appointments for vaccinations and other wellness needs to maintain up-to-date records on horse immunizations.
- Developed and maintained improved practices in feeding, housing and sanitation to prevent spreading of disease.
- Studied weight, feed, health, genetics and milk production records to determine feed formulas, food rations and breeding schedules.
- Monitored overall health and well-being of 40 horses, paying attention to signs of concern.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Beach Guide
Florida Beach Horses
04.2015 - 08.2020
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
- Informed tour members of safety risks associated with attractions, confirming customer security.
Education
High School Diploma -
Manatee High School
Bradenton, FL05.2019
Skills
- Administrative Support
- Expense Reporting
- Project Oversight
- Quality Control
- Staff Management
- Social Media Management
- Mail Management
- Meeting planning
- Strategic Planning
- Customer Service
- Report Writing
- Business Administration
Timeline
Executive Assistant/Facility Manager
TerraNova
08.2020 - Current
Barn Manager
Fairwin Farm
10.2017 - 08.2020
Beach Guide
Florida Beach Horses
04.2015 - 08.2020
High School Diploma -
Manatee High School
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