Rozeena Zaya
Warren,MI
Summary
Professional with strong background in the mortgage industry and proven ability to deliver results. Adept at navigating complex financial documents and ensuring compliance with regulatory requirements. Known for fostering team collaboration and adapting to changing needs. Possesses key skills including loan documentation, risk assessment, and customer service, with focus on efficiency and accuracy.
Overview
4
4
years of professional experience
Work History
Senior Loan Processor
MortgagePros
03.2024 - Current
- Handled any conditions sent from underwriting departments.
- Delivered exceptional results under tight deadlines while maintaining a high standard of quality control throughout each stage of the loan process.
- Managed a pipeline of 50+ loans in one month
- Submitted files into underwriting
- Proficiency in Encompass, Salesforce and Microsoft Office.
- Addressed customer inquiries regarding their mortgage applications, status, and documentation requirements
- Collaborated with underwriters, loan officers and clients to ensure we are all on the same page
- Increased productivity by implementing time-saving strategies such as standardized checklists.
- Stayed informed of the latest industry trends, sharing insights with team members to inform strategic planning and operational improvements.
- Contributed to the growth of the department by providing valuable input on ways to improve processes and client relationships.
- Made sure files were getting CTC in a timely manner
Loan Closer
United Wholesle Mortgage
02.2024 - 03.2024
- Coordinating with loan officers, underwriters, and other stakeholders to resolve any outstanding issues or discrepancies
- Over 30+ outbound and inbound calls daily
- Responsible for preparing the Initial CD, ensuring TRID timing is met, preparing the closing package, and balancing the final CD
- Review all documentation to confirm correction while ensuring all underwriting requirements are met
- Initiate wire requests for funding
- Review funding documents, clear funding conditions, and prepare funding authorization
- Communicate with the CTC Team as needed to review any required changes after the loan is clear to close
Processor II
United Wholesle Mortgage
09.2023 - 02.2024
- Provided guidance and assistance to new team members
- Verify borrower information, including employment history, income, assets, and credit history
- Helped close over 25+ loans weekly
- Consistently surpassing daily metrics while ensuring files are being reviewed accurately
- 1/09/2024 - received award for 100% loan processing quality
- Worked with third party websites to place orders and obtain invoices for correct documentation while making certain requested turn times were fulfilled
- Reviewed master Insurance policies, condo questionnaires, bylaws, reserve studies, HOA meeting minutes, balance sheets, CC&R's to ensure they comply with current guidelines
Processor I
United Wholesale Mortgage
05.2023 - 09.2023
- Obtained and reviewed over 100+ documents daily to ensure the information provided meets federal,state, local and investor guidelines
- Worked closely with loan officers, clients and underwriters to have conditions cleared on loans
- Proactively reviewed and updated loan files from a variety of loans and products to ensure data accuracy and completeness
- Uphold company integrity and reputation by carefully reviewing all information and adhering to procedures and regulations
- Reviewed preliminary title commitments, closing protection letters, Insurance policies, flood certificates
Sales Representative
eMortgage Funding
07.2021 - 11.2022
- Responded to a large number of calls related to product and service inquiries
- Educate customers on mortgage rules and regulations, interest rates, and the application process
- Recommend the mortgage plans that best align with customers' backgrounds and needs, drawing on research
- Speak with potential customers to evaluate their financial background and homeownership goals
Education
Psychology -
Macomb Community College
Warren, MI05.2022
Skills
- Microsoft Office
- Encompass
- 75 WPM
- Organizational Skills
- Computer literacy
- Documentation Review
- Accuracy
- Communications
- Loan Processing
- Telephone Skills
- Problem Resolution
- Strong attention to detail
- Flexible and adaptable
- Decision-making
- Effective time management
- Adaptability to change
- Loan closing
- Information verification
- Appraisals
- Application preparation
- Title review
- Reviewing financial paperwork
- Loan disclosures
- Dedicated work ethic
- Credit reports
- Loan submissions
Languages
Arabic
Full Professional
Timeline
Senior Loan Processor
MortgagePros
03.2024 - Current
Loan Closer
United Wholesle Mortgage
02.2024 - 03.2024
Processor II
United Wholesle Mortgage
09.2023 - 02.2024
Processor I
United Wholesale Mortgage
05.2023 - 09.2023
Sales Representative
eMortgage Funding
07.2021 - 11.2022
Psychology -
Macomb Community College
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