Rosie Lyn
Grapevine,TX
Summary
Motivated and dedicated individual with a strong work ethic and commitment to punctuality. Eager to pursue professional growth opportunities while completing a college degree in Accounting and Finance. Genuine ambition to learn and continuously enhance skills and knowledge.
Overview
3
3
years of professional experience
Work History
Shift Leader/Team Captain
Smoothie King
08.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Conduct daily drawer audits to verify cash balances meet requirements.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
(Everything)
Bahama Bucks
03.2024 - 08.2024
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Completed cash and credit card transactions accurately using POS software.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Ensured employees remained productive.
Hostess
M.K Sushi
01.2023 - 09.2023
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Completed daily side work and opening and closing duties without fail.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Backed up servers by checking on tables and retrieving items for guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Cashier
Church's Chicken
01.2022 - 01.2023
- Performed cash, card, and check transactions to complete customer purchases.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Highschool Diploma -
Crockett High School
Austin, TX01.2022
Skills
- Excel
- Word
- Outlook
- Word-Press
- Customer service
- Patience and empathy
- Problem-solving
- Cash handling
- Multitasking
- Strong verbal and written communication
- Team supervision
- Sales and upselling
- Time management
Languages
Burmese
Native or Bilingual
Chinese (Mandarin)
Elementary
Timeline
Shift Leader/Team Captain
Smoothie King
08.2024 - Current
(Everything)
Bahama Bucks
03.2024 - 08.2024
Hostess
M.K Sushi
01.2023 - 09.2023
Cashier
Church's Chicken
01.2022 - 01.2023
Highschool Diploma -
Crockett High School
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