Driven Quality Control Manager with a proven track record at Contemporary Marketing Group Inc, enhancing customer satisfaction and operational excellence. Expert in implementing preventive actions and refining quality processes, leading to a significant improvement in product standards. Skilled in balancing technical proficiency with strong interpersonal abilities to foster team success.
Hi, I’m
Rosiland Doss
Covington ,GA
Summary
Overview
27
years of professional experience
Work History
Contemporary Marketing Group Inc
Quality Control Manager
09.2016 - Current
Job overview
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Collaborated with cross-functional teams to identify potential areas of improvement in production processes, leading to enhanced product quality.
- Spearheaded root cause analysis investigations when needed, determining underlying issues and recommending appropriate fixes.
- Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
East Alabama Medical Center
EKG Monitor Technician
09.2007 - 10.2016
Job overview
- Streamlined EKG report processing for prompt diagnosis and treatment plans.
- Conducted routine equipment quality checks, minimizing technical issues and ensuring accurate data collection.
- Supported physicians in the analysis of long-term cardiac telemetry data, leading to better-informed treatment recommendations for patients with chronic conditions.
- Utilized advanced software programs to analyze complex cardiac data, enabling more accurate diagnoses and personalized treatment plans for patients.
- Provided ongoing training to new EKG Technicians, enhancing departmental competency levels and improving overall service quality.
- Maintained detailed records of all monitored EKG data, supporting clinical decision-making processes.
- Collaborated with nursing staff to provide comprehensive patient care during cardiac events.
- Demonstrated commitment to patient privacy by maintaining strict confidentiality in accordance with HIPAA regulations.
- Assisted medical staff in identifying atypical heart patterns, contributing to early intervention efforts.
- Managed timely maintenance of EKG equipment, ensuring consistent performance and accurate readings.
- Played a key role in emergency response situations by promptly identifying life-threatening arrhythmias and alerting appropriate medical personnel.
Bestco
Warehouse Lead
10.2015 - 07.2016
Job overview
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Trained new hires on company policies, safety procedures, equipment operation, and other essential tasks required for their role as Line Leader.
- Collaborated with manager on performance-related issues and employee performance reviews.
- Monitored product quality to achieve superior quality reputation.
Krystal's Restaurant
Store Manager
06.2003 - 09.2007
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Robet Trent Jones Hotel and Conference
First Shift Kitchen Supervisor
01.2000 - 05.2003
Job overview
- Oversaw daily kitchen operations to ensure smooth workflow and timely meal preparation.
- Managed kitchen staff, leading to improved teamwork and efficiency.
- Enhanced menu offerings by incorporating seasonal and local ingredients.
- Collaborated with suppliers to secure high-quality ingredients for optimal dish preparation.
- Maintained high standards of cleanliness and safety in the kitchen environment.
- Trained new kitchen staff to ensure adherence to company standards and procedures.
- Reduced food waste by implementing portion control measures.
- Supervised inventory management, leading to consistent availability of essential ingredients.
Opelika Pottery
Line Leader
05.1998 - 07.2000
Job overview
- Supervised updating procedures for working documents such as shift reports and handovers.
- Assisted in training new employees and implementing procedural changes.
- Collaborated with manager on performance-related issues and employee performance reviews.
- Trained new hires on company policies, safety procedures, equipment operation, and other essential tasks required for their role as Line Leader.
- Reduced downtime through proactive equipment maintenance and timely troubleshooting of issues.
- Managed conflict resolution among team members, maintaining a cohesive work environment conducive to productivity.
- Monitored product quality to achieve superior quality reputation.
- Boosted employee morale, recognizing individual achievements and fostering a positive work environment.
- Ensured compliance with industry regulations by staying up-to-date on changes affecting our operations and modifying processes accordingly.
- Maintained communication across key departments and senior leadership team.
- Enhanced team communication by conducting regular meetings, encouraging open dialogue, and providing constructive feedback.
Education
Finney High Detroit, MI
High School Diploma from Math
06.1987
University Overview
Skills
- Preventive actions
- Customer satisfaction
- Quality processes
- Operational excellence
Certification
- Note While this list encompasses a broad range of certifications beneficial to nursing assistants across different specializations and work settings, specific requirements may vary based on employer expectations and state regulations.
- First Aid Certification
- [State] Driver's License
- EKG Technician Certification (CET) - National Healthcareer Association.
Timeline
Quality Control Manager
Contemporary Marketing Group Inc
09.2016 - Current
Warehouse Lead
Bestco
10.2015 - 07.2016
EKG Monitor Technician
East Alabama Medical Center
09.2007 - 10.2016
Store Manager
Krystal's Restaurant
06.2003 - 09.2007
First Shift Kitchen Supervisor
Robet Trent Jones Hotel and Conference
01.2000 - 05.2003
Line Leader
Opelika Pottery
05.1998 - 07.2000
Finney High
High School Diploma from Math
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