Rosiland Nixon
Belleville,IL
Overview
18
18
years of professional experience
Work History
Home Health Care Provider
Brandon Shamble
Belleville, IL
10.1999 - 03.2013
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Administered medication as directed by physician.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Followed nutritional plans to prepare optimal meals.
- Monitored progress and documented patient health status changes to keep care team updated.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Checked vital signs on daily basis.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Transported clients for medical and personal outings.
- Scheduled and coordinated medical appointments.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Administered medications in accordance with doctor's instructions.
- Improved patients' comfort with massage and application of topical treatments.
- Utilized universal precautions and infection control principles in all aspects of care.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
- Worked closely with Respiratory team and made sure patient wasn't in any discomfort.
- Trained to work on ventilator.
Data Entry Clerk
YWCA St. Louis Head Start
St Louis, MO
08.2003 - 08.2006
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Verified accuracy of data entered into system to produce error-free reports.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Created and maintained data entry logs to track data entry activities.
- Collect and organized data entry documents into filing systems for easy access.
- Secured and protected data from unauthorized access by complying with security protocols.
- Developed data entry policies and procedures in compliance with company standards.
- Updated and maintained customer information, documents and records.
- Used computer software to store and retrieve data.
- Checked for accuracy by verifying data and records.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Analyzed current data records to provide detailed reports.
Family Advocate
YWCA St. Louis County Head Start
St Louis, MO
05.2000 - 08.2003
- Managed heavy caseload using well-developed time management, organizational and task prioritization skills.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Collaborated with families to assist in growth, development and education to increase potential.
- Identified available community resources and programs for families of disabled children.
- Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Developed and implemented strategies to reduce and prevent family conflict.
Health Clerk
YWCA St. Louis Head Start
04.1995 - 08.2000
- Typed and distributed meeting minutes.
- Entered data and verified completeness and accuracy.
- Supported clinical staff members by assisting with data entry, word processing, completing work orders and creating and maintaining files.
- Created, faxed and filed healthcare records for office personnel.
- Prepared outgoing correspondences and responded to telephone inquiries promptly.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Cashier /Customer Service Associate
National Super Market
03.1995 - 08.2000
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Checked personal identifications during alcohol and tobacco sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Set up new sales displays each week with fresh merchandise.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma -
Lincoln Sr. High School
East St Louis Illinois 05.1979
Skills
- Community Activities
- Meal Preparation
- Supporting Personal Needs
- Special Needs Care
- Monthly Inventory
- High Blood Pressure Management
- Sanitizing Surfaces
- Daily Charting
- Mental Stimulation
- Staffing Requirements
- Client Documentation
- Patient Care
- Housekeeping
- Emotional Development
- Progress Documentation
- Massage Problem Areas
- IV Medication Administration
- Household Management
- Complex Problem-Solving
- Personal Companionship
- Oxygen Initiation
- Dietary Guidelines
- Household Organization
- Direct Supervision
- Observational Skills
- Community Activities
- Community Activities
- Community Activities
- Community Activities
- Community Activities
- Community Activities
- Community Activities
- Community Activities
- Safety Behaviors
- Compassionate Client Care
- Launder Linens
- Care Plan Assessment
- Illness Adaptation
- Social Perceptiveness
- Staff Development
- Garbage Disposal
- Dietary Needs
- Household Support
- MEDITECH EHR Software
- Nutritional Knowledge
- Electronic Medical Record Software
- Serving Food
- Reading Comprehension
- Healthcare Education
- Client Consulting
- Behavioral Management
- Interdisciplinary Care
- Floor Assignments
- Customer Satisfaction
- Observe Behaviors
- Creative Thinking
- Professional Relationships
- Key Performance Indicators (KPI)
- Company Guidelines
- Clinical Information Systems
- Research Prowess
- Aseptic Techniques
- Pediatric Care
- Knowledge of State Regulations
- Community Activities
- Nursing Assistance
- Stroke Patient Care
- Report Observations
- Behavior Redirection
- Clinical Quality Program Standards
- Status Updates
- Mobilization Support
- Household Chores
Timeline
Data Entry Clerk
YWCA St. Louis Head Start
08.2003 - 08.2006
Family Advocate
YWCA St. Louis County Head Start
05.2000 - 08.2003
Home Health Care Provider
Brandon Shamble
10.1999 - 03.2013
Health Clerk
YWCA St. Louis Head Start
04.1995 - 08.2000
Cashier /Customer Service Associate
National Super Market
03.1995 - 08.2000
High School Diploma -
Lincoln Sr. High School