Rosiland Shaw
Crandall,TX
Summary
Dynamic Home Health Office Manager with a proven track record of enhancing patient care and driving operational efficiency. Expertise in leading multidisciplinary teams, ensuring compliance with healthcare regulations, and implementing impactful quality improvement initiatives. Committed to elevating patient outcomes through innovative strategies and strong leadership while fostering a collaborative environment that prioritizes exceptional care delivery. Results-oriented professional dedicated to creating sustainable improvements that benefit both patients and healthcare providers.
Overview
16
16
years of professional experience
Work History
Office Manager
Brema Health
12.2023 - 08.2025
- Managed home health visit schedules to enhance patient care.
- Coordinated with field staff to ensure schedules were accurate and adjusted when needed.
- Resolved scheduling conflicts efficiently.
- Supervised intake operations for home health admissions, ensuring compliance with documentation standards.
- Managed clinical and clerical teams, ensuring smooth operations.
- Facilitated efficient admissions by working with physicians, referral sources, and healthcare providers.
- Streamlined processes to ensure timely handling of billing and documentation.
- Compiled comprehensive employee information covering various aspects of employment.
- Initiated hiring process for clinicians by processing applications.
- Streamlined clinician onboarding and file management processes.
- Contributed to development and implementation of quality assurance programs.
- Supervised Patient Care Coordinators and Home Health Aides, providing consistent coaching to enhance job efficiency.
- Credentialed and recredentialed insurances for inclusion in the agency network.
Team Coordinator/Intake
Hope Healthcare
02.2023 - 10.2023
- Facilitated team meetings by completing detailed notes in advance.
- Acted as scribe and facilitator during interdisciplinary team meetings.
- Coordinated DME logistics for patient services.
- Communicated updates regarding patient status changes.
- Acquired essential paperwork from former agency for transferring patients.
Office Administrative Assistant/MRS/Intake Coordinator/Scheduler
At Home Healthcare
05.2022 - 12.2022
- Interviewed potential hires for various roles.
- Oversaw procurement and management of office and medical supplies.
- Managed rescheduled, declined, missed, and reassigned visit requests.
- Monitored staff to ensure timely completion of visits.
- Review patient's chart to confirm compliance with billing requirements before processing.
- Processed referral data swiftly upon arrival.
- Maintained accurate medical records through efficient processing and filing of documents.
- Ensured timely acquisition of orders and prioritized those pending for over 30 days.
- Facilitated communication between patients, their families, healthcare providers, and referral
- Prepared and organized weekly Agent Schedules for operational efficiency.
- Completed assigned administrative duties promptly.
Patient Services Coordinator/Intake/Trainer/On-call/Office Support
Hospice Plus
10.2019 - 03.2022
- Coordinated scheduling for clinical staff visit requests.
- Manage the patient’s schedule, prepare weekly Agent Schedules, performs initial review of weekly schedule for productivity/geographic issues.
- Assisted in conducting interviews to identify suitable candidates.
- Trained new hires for PCC roles.
- Managed rescheduled, declined, missed, and reassigned visit requests.
- Ensuring staff are completing visits in a timely manner.
- Preparing for interdisciplinary team meetings and ensuring all notes are completed before the meeting.
- Recorded and organized notes for interdisciplinary team sessions.
- Integrated additional physicians and facilities into Curo systems.
- Arranged retrieval of durable medical equipment.
- Informed relevant staff upon patient death or discharge.
- Verifying required information when new physician is added as part of referral.
- Obtaining authorization and reauthorization, as needed.
- Ensuring patient’s benefit period is correct and patient events are input into HCHB.
- Obtaining appropriate paperwork from previous agency for transfer patients.
- Ensured immediate system entry of received referral data.
- Audit patient charts to be submitted to billing
- Conducted audits on charts of discharged and deceased patients for closure.
Education
High School Graduate - undefined
Crandall High School
01.1999
Skills
- Proficient in the use of various software packages including Windows 2003/2007/2008/XP, Microsoft Office, Microsoft Outlook, Well sky, HCHB, Pay-com, While I Work, Epic, Navi-Health, Allscripts, Continulink, Forcura, TMHP, OneConnect, Palmetto Website, E-Fax, Teams
- Personnel Management
- Records Management
- Schedule Management
- Strong Problem Solver
- Administrative Support Specialist
- Human Resource law knowledge
- Time management skills
- Meticulous attention to detail
- Compelling Leadership Skills
- Office management
- Friendly, positive attitude
- Teamwork and collaboration
- Multitasking Abilities
- Critical thinking
- Organizational skills
Additional Experiences
- Credentialing of Home Health and Hospice
Timeline
Office Manager
Brema Health
12.2023 - 08.2025
Team Coordinator/Intake
Hope Healthcare
02.2023 - 10.2023
Office Administrative Assistant/MRS/Intake Coordinator/Scheduler
At Home Healthcare
05.2022 - 12.2022
Patient Services Coordinator/Intake/Trainer/On-call/Office Support
Hospice Plus
10.2019 - 03.2022
High School Graduate - undefined
Crandall High School
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