Rosilee Archer
Golden Valley,AZ
Summary
Dynamic Community Manager with a proven track record at Con Am Management, enhancing community engagement and streamlining operations. Expert in vendor management and property management, with a high-energy attitude and empathy, significantly improving tenant satisfaction and operational efficiency. Skilled in leveraging online advertising for community marketing, demonstrating exceptional leadership and problem-solving abilities.
Overview
30
30
years of professional experience
Work History
Community Manager
Waterbrook Apts
Kent, WA
08.2015 - 04.2017
- Company Overview: Con Am Management
- Con Am Management
- Developed and implemented strategies to increase community engagement.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Collaborated with marketing teams to align community strategies with brand goals.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Oversaw repairs and enhancements by working closely with maintenance staff.
Community Manager
Kently Point Apts
Kent, WA
12.2013 - 08.2015
- Company Overview: Con Am Managment
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Managed and oversaw operations, maintenance and administration of properties.
Community Manager
Silver Shadow Apts
Federal Way, WA
03.2013 - 12.2013
- Company Overview: Con Am Management
- Con Am Management
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Collaborated with marketing teams to align community strategies with brand goals.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Tax Credit Compliance Specialist
KMG Prestige
Lansing, MI
03.2012 - 03.2013
- Conducted periodic internal audits to ensure compliance with applicable regulations.
- Participated in meetings between senior leadership teams to discuss any potential violations or concerns about regulatory issues.
Community Manager
Glass Ratner
Haslet, MI
10.2011 - 03.2012
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- This was a Foreclosed property with many stripped-down apartment to bring back online
Manager
Silver Shadow
Kent, WA
11.2008 - 09.2011
- Company Overview: Con Am Management
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Enhanced customer satisfaction through the development of a customer service excellence program.
Manager Roving
Con Am Management
King County area
09.2008 - 11.2008
- Ensured compliance with regulatory requirements and industry standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Community Manager
Investco Management
Auburn, WA
09.2005 - 05.2008
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Improved NOI through rent growth and expense management.
- Drove facility growth and increased resident morale by planning special activities.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
Manager @ The Jeffrey, Pheasant Run & Hampton Bay
Con Am Management
09.2000 - 08.2005
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Apartment Manager
Pinnacle
Auburn, WA
01.2000 - 09.2000
- Coordinated apartment turnover process between tenants and cleaning staff.
- Assisted with marketing efforts by preparing advertisements for vacant units.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
Housing Clerk
King County Housing
Kent, WA
05.1999 - 01.2000
- Assisted clients in completing housing applications and securing necessary documentation.
- Maintained accurate and confidential client records, including case notes and financial documents.
Assistant Manager Heatherwood Apts
PGP
Federal Way, WA
11.1997 - 05.1999
- Resolved customer inquiries and complaints requiring management-level escalation.
- Collaborated with management on developing strategic plans for achieving business goals.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Office manager
Precision Performance Paint Co.
Kent, WA
06.1995 - 11.1995
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Assigned work and monitored performance of project personnel.
- Coded and entered daily invoices with in-house accounting software.
- Processed payroll accurately ensuring all employees were paid on time.
Assistant Manager @ Mirror Woods Apts
HSC Management
Federal Way, WA
08.1990 - 04.1995
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Conducted informative and personalized tours, resulting in new leases.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Expanded Duties Dental Assistant
Dr. Brian Mayer DDS
Federal Way, WA
02.1988 - 06.1990
- Provided chairside assistance to the dentist during examinations and treatments by handing instruments or material used during procedures.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Ensured all clinical areas were well stocked with necessary supplies; maintained cleanliness standards throughout clinic area.
- Made impressions and took impressions for mouthguards.
- Exposed diagnostic dental x-rays to analyze teeth condition.
- Assisted dentist in performing dental procedures such as fillings, crowns, bridges, extractions and root canals.
Expanded Duties Dental Assistant
DR. Ronald Bryant DDS,MSD
Seattle, WA
07.1987 - 03.1988
- Provided chairside assistance to the dentist during examinations and treatments by handing instruments or material used during procedures.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Sterilized dental equipment using automatic washers to prevent cross contamination.
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
Education
Certified Dental Assistant -
EtonTechnical Institute
Federal Way06.1987
High School -
Auburn Senior High
Auburn, WA06-1986
Skills
- Community marketing
- Operations management
- Community engagement
- Online advertising
- Vendor management
- Leasing strategy development
- Staff management
- Knowledgeable in Yardi, AMSI, Rent Roll, and MRI
- Property management
- Complaint resolution
- High-energy attitude
- Empathy and patience
- Dental procedure preparation and assistance
References
- Joe Insixiengmai, 619-990-0494
- Lauree Crabtree, 720-635-6079
Timeline
Community Manager
Waterbrook Apts
08.2015 - 04.2017
Community Manager
Kently Point Apts
12.2013 - 08.2015
Community Manager
Silver Shadow Apts
03.2013 - 12.2013
Tax Credit Compliance Specialist
KMG Prestige
03.2012 - 03.2013
Community Manager
Glass Ratner
10.2011 - 03.2012
Manager
Silver Shadow
11.2008 - 09.2011
Manager Roving
Con Am Management
09.2008 - 11.2008
Community Manager
Investco Management
09.2005 - 05.2008
Manager @ The Jeffrey, Pheasant Run & Hampton Bay
Con Am Management
09.2000 - 08.2005
Apartment Manager
Pinnacle
01.2000 - 09.2000
Housing Clerk
King County Housing
05.1999 - 01.2000
Assistant Manager Heatherwood Apts
PGP
11.1997 - 05.1999
Office manager
Precision Performance Paint Co.
06.1995 - 11.1995
Assistant Manager @ Mirror Woods Apts
HSC Management
08.1990 - 04.1995
Expanded Duties Dental Assistant
Dr. Brian Mayer DDS
02.1988 - 06.1990
Expanded Duties Dental Assistant
DR. Ronald Bryant DDS,MSD
07.1987 - 03.1988
Certified Dental Assistant -
EtonTechnical Institute
High School -
Auburn Senior High
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