Rosilveri Estevez
The Bronx,NY
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Bagel Boss
07.2021 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in the workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
General Manager
Cava Grill
05.2017 - 12.2020
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
Sales Associate
American Eagle Outfitter
02.2017 - 04.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Receptionist
Berkley Caterers
04.2016 - 05.2017
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
Education
Business Management
Hunter College of The City University of New York
New York, NYSkills
- Employee Coaching and Mentoring
- Technical Proficiency
- Team Motivation
- Staff Management
- Product Branding
- Schedule Oversight
- Hiring and Training
- Communication Skills
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Bagel Boss
07.2021 - Current
General Manager
Cava Grill
05.2017 - 12.2020
Sales Associate
American Eagle Outfitter
02.2017 - 04.2018
Receptionist
Berkley Caterers
04.2016 - 05.2017
Business Management
Hunter College of The City University of New York
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