ROSILVIA PARIS-COLON
Lakeville,MN
Summary
Dedicated and meticulous professional bringing more than 10 years of experience readying patients for invasive and non-invasive tests and procedures. Well-versed in managing supplies, fields and aseptic techniques. Proficient in HIPAA, facility and Managing standards and competent in operating in high-volume, high-stress settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Laboratory Care Technician
Fairview Health Services
10.2023 - Current
- Maintained clean and organized work environment, contributing to overall safety and hygiene standards.
- Monitored vital signs and reported any abnormalities to nursing staff, promoting prompt medical intervention when necessary.
- Performed blood draws and other diagnostic tests accurately, facilitating swift analysis and treatment decisions.
- Responded rapidly during emergency situations, effectively following established protocols in collaboration with healthcare team.
- Improved patient satisfaction by addressing concerns and answering questions in timely manner.
- Enhanced patient comfort by providing attentive and compassionate care.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Maintained high level of accuracy in identifying patients and matching them with their corresponding lab orders.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
- Contributed to positive work environment by fostering strong relationships with both colleagues and patients.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Supported laboratory operations by maintaining clean, organized, and well-stocked work areas for optimal efficiency.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Participated in ongoing professional development opportunities to stay current on industry best practices and improve job performance.
- Monitored patients for reactions and verified sample quality.
Area Manager
Marsden Central LLC
04.2022 - Current
- Led team to achieve company goals and exceed targets consistently, fostering positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Developed comprehensive training programs that equipped employees with skills necessary for success in their roles.
- Directed workforce planning, customer retention, and customer service management for multiple locations.
- Oversaw budget planning, strategy development, community outreach for organization.
- Drove revenues and team morale by developing and deploying sales contests.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed accounts to retain existing relationships and grow share of business.
- Supervised 25 associates and taring , maintaining contractual, compliance and reporting requirements for all areas and assets.
Mail Carrier
Usps
01.2021 - 04.2022
- Deliver mail and package to customer on timely matter.
- Drive postal vehicle.
- Casing and organizing mail.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Distributed mail to residences and businesses, delivering to approximately 250 customers per shift.
Front Office Assistant
Med Express Urgent Care
01.2020 - 01.2020
- Check in / Check out.
- Athena system
- Docutap system
- Customer service
- Insurance eligibility
- Scan Document
- Outlook.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained professional and welcoming environment for clients, contributing to overall positive experience.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Front Office Assistant Team Lead
IMA Medical Group
01.2018 - 01.2020
- Check in / Check out.
- Maintained professional and welcoming environment for clients, contributing to overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at front desk.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Updated client databases regularly while maintaining accuracy in contact details comprehensively.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Create referral/ Verify Insurance
- Train new front office staff
- Call patient for appointment reminder
- Schedule appointment with specialist
- Fax inbox
- ECW system
- Customer service
- Assist back-office as needed.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed and supervised team of 10 engaged in training and developing excellent customer services development.
CSR – Customer Service Rep.
Conduent
01.2018 - 01.2018
- Manage payments
- Managed high call volumes, maintaining professional demeanor during peak hours and effectively multitasking in fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in higher rate of customer satisfaction and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer interactions.
- Demonstrated empathy and active listening skills, resulting in higher rate of customer satisfaction and repeat business.
CASE MANAGEMENT AGENT
FAMILY MEDICINE GROUP, INC.
01.2013 - 01.2017
- Managed Case Management directly with Insurance Companies
- Submitted Authorizations directly to Health Insurance Companies
- Handled Referrals through Innova Medical Application
- Knowledge of Electronic Medical Records, HEDIS and Quality Measurements
- Proficiency at medical Billing
- Knowledge of ICD-10 coding and CPT.
- Maintained accurate records of all transactions, enabling streamlined auditing processes and reducing potential errors.
- Assisted clients with inquiries regarding their accounts, providing prompt and professional support when needed.
Education
Phlebothomy Certification -
Phlebotomy Training Specialis
Oakdale, MN06.2023
Certificate - Mayor in Medical Billing
DEWEY UNIVERSITY
Carolina PR01.2013
Skills
- Excellent organizational skills and great ability to multi-task
- Detail oriented with strong work ethic
- Leadership skills and strong integrity
- High level of initiative and problem-salving skills to ensure internal and external customer satisfaction
- Time oriented with 100% project completion rate, often before deadlines according to needs, flexible to prioritize project load
- HIPAA Compliance
Communication Skills
Excellent communication skills. Fully Bilingual Spanish and English.
Leadership Experience
Highly motivated and driven to succeed
References
- Benita Lopez-Alicea, Clinical Office Manager, 407-922-9169
- ELSIE MARTINEZ, CLINIC ADMINISTRATOR FOR FAMILY MEDICINE GROUP, INC., 787-504-4899
Certification
- PT - Phlebotomy Technician
Languages
Spanish
Native or Bilingual
Timeline
Laboratory Care Technician
Fairview Health Services
10.2023 - Current
Area Manager
Marsden Central LLC
04.2022 - Current
Mail Carrier
Usps
01.2021 - 04.2022
Front Office Assistant
Med Express Urgent Care
01.2020 - 01.2020
Front Office Assistant Team Lead
IMA Medical Group
01.2018 - 01.2020
CSR – Customer Service Rep.
Conduent
01.2018 - 01.2018
CASE MANAGEMENT AGENT
FAMILY MEDICINE GROUP, INC.
01.2013 - 01.2017
Phlebothomy Certification -
Phlebotomy Training Specialis
Certificate - Mayor in Medical Billing
DEWEY UNIVERSITY
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