Rosily Moua
Lilburn,GA
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Northside Hospital Cardiovascular Group
01.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
Certified Clinical Medical Assistant
OneSpot MD Urgent Care
01.2023 - 06.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
Certified Nursing Assistant
Atrium Health
10.2022 - 01.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Psychiatric Technician
Atrium Health
12.2021 - 10.2022
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
- Fostered a positive therapeutic alliance with each patient by providing consistent encouragement throughout their healing journey.
- Assisted in patient goal-setting and regularly monitored progress, celebrating successes and addressing barriers to achievement.
- Collaborated with multidisciplinary teams to develop comprehensive care plans, improving overall patient outcomes.
Certified Nurse Aide
Golden Sun Home Care
08.2020 - 12.2020
- Enhanced patient satisfaction by consistently meeting emotional needs through compassionate listening and empathetic support.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Prevented complications by closely monitoring patients at risk for falls or pressure injuries.
- Facilitated efficient communication between healthcare professionals during shift handoffs by providing accurate updates on patient status.
- Provided high-quality care to patients, including personal hygiene, mobility assistance, and meal preparation.
- Maintained clean and organized living spaces for patients to promote a healthy environment.
- Facilitated patient transfers and repositioning, ensuring safety and comfort.
- Ensured compliance with regulatory standards by adhering to infection control protocols.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Developed strong rapport with patients and families, fostering trust and open communication.
Education
Certified Nursing Assistant I -
Blooming Heart School of Health
Charlotte09.2022
Bachelor of Arts - Psychology
University of North Carolina Charlotte
Charlotte, NC05.2021
Associate of Arts -
Catawba Valley Community College
Hickory06.2018
Skills
HIPAA Compliance
Vital Sign Monitoring
Clinical Documentation
Professionalism and Ethics
Adaptable and Flexible
Anatomy and Physiology Knowledge
EKG Monitoring
Diagnostic Testing Assistance
Patient Care Coordination
Patient Assessment
Direct Patient Care
Electronic Health Records
First Aid
Volunteerinvolvement
- Involved with Red Cross Blood drive, helping with registration, provided hospitality by offering refreshments thanking donors for their contribution, and alerting staff immediately if a donor shows signs of feeling unwell
- Involved in Hmong Student Association, volunteered for International Festival, providing service to others and community engagement
Licensurecertification
- BLS/CPR
- Certified Nursing Assistant I
- CPI
- MHA
- CCMA I
Certification
- CNA - Certified Nurse Assistant
- CCMA - Certified Clinical Medical Assistant
- BLS- Basic Life Support
Languages
English
Full Professional
Hmong
Professional Working
Timeline
Certified Clinical Medical Assistant
Northside Hospital Cardiovascular Group
01.2024 - Current
Certified Clinical Medical Assistant
OneSpot MD Urgent Care
01.2023 - 06.2023
Certified Nursing Assistant
Atrium Health
10.2022 - 01.2023
Psychiatric Technician
Atrium Health
12.2021 - 10.2022
Certified Nurse Aide
Golden Sun Home Care
08.2020 - 12.2020
Certified Nursing Assistant I -
Blooming Heart School of Health
Bachelor of Arts - Psychology
University of North Carolina Charlotte
Associate of Arts -
Catawba Valley Community College
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