Rosilyn Williams
Memphis,TN
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
15
15
years of professional experience
Work History
General Manager
GHM INVESTMENTS LLC
01.2018 - 03.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Sole Manager 365 days a year 24 hours a day
General Manager-Certified Trainer
IHOP
05.2012 - 01.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximize efficiency of administrative processes by completing paperwork in a timely matter and ensuring proper filing of every document.
- Work with team members to increase individual performance and set realistic improvement goals.
- Determine areas of improvement for cost and initiate changes. Reduce expenses by minimizing waste and allocating staff level correctly.
- Define employee functions and keep individuals on task.
- Implement food safety policies to reduce or eliminate incidents.
Unit Manager
Waffle House
08.2009 - 05.2012
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Outlined restaurant policies and optimal food and safety procedure.
- Interviewed, Hired, Trained All Staff
- Maintained operational efficiency and proactive oversight and corrections.
- Increased sales by ensuring guest satisfaction and encouraging referrals.
- Solicited information from management experience to execute leadership skills. PNL reviews
Education
High School Diploma -
St. Amant Academy
Hammond, LA05.2008
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Team Leadership
- Staff Management
- Customer Relations
- Training and Development
- Staff training/development
- Inventory Control
Timeline
General Manager
GHM INVESTMENTS LLC
01.2018 - 03.2024
General Manager-Certified Trainer
IHOP
05.2012 - 01.2018
Unit Manager
Waffle House
08.2009 - 05.2012
High School Diploma -
St. Amant Academy
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