Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosilyn Williams

General Manger
Memphis,TN

Summary

Dynamic General Manager with a proven track record for 15 years, enhancing operational efficiency and boosting team performance. Excelled in leadership and operations management, driving sales growth and fostering strong customer relations. Skilled in training and development, I spearheaded innovative strategies for brand awareness and compliance, achieving significant business development.

Overview

15
15
years of professional experience

Work History

General Manager

Tasty Chick'N KFC
Cordova, TN
07.2024 - 12.2024
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Tracked monthly sales to generate reports for business development planning.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Guided management and supervisory staff to promote smooth operations.
  • Created schedules and monitored payroll to remain within budget.
  • Analyzed market trends to inform business decisions and strategies.

General Manager

GHM INVESTMENTS LLC// ARBYS
Marion, AR
01.2018 - 07.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Sole Manager 365 days a year 24 hours a day

General Manager-Certified Trainer

IHOP
Southaven, MS
05.2012 - 01.2018


  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Maximize efficiency of administrative processes by completing paperwork in a timely matter and ensuring proper filing of every document.
  • Work with team members to increase individual performance and set realistic improvement goals.
  • Determine areas of improvement for cost and initiate changes. Reduce expenses by minimizing waste and allocating staff level correctly.
  • Define employee functions and keep individuals on task.
  • Implement food safety policies to reduce or eliminate incidents.

Unit Manager

Waffle House
Memphis/Mississippi Area
08.2009 - 05.2012
  • Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
  • Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
  • Outlined restaurant policies and optimal food and safety procedure.
  • Interviewed, Hired, Trained All Staff
  • Maintained operational efficiency and proactive oversight and corrections.
  • Increased sales by ensuring guest satisfaction and encouraging referrals.
  • Solicited information from management experience to execute leadership skills. PNL reviews

Education

High School Diploma -

St. Amant Academy
Hammond, LA
05.2008

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Effective leader
  • Time Management
  • Training and coaching
  • Team Leadership
  • Staff Management
  • Customer Relations
  • Training and Development
  • Staff training/development
  • Inventory Control

Timeline

General Manager

Tasty Chick'N KFC
07.2024 - 12.2024

General Manager

GHM INVESTMENTS LLC// ARBYS
01.2018 - 07.2024

General Manager-Certified Trainer

IHOP
05.2012 - 01.2018

Unit Manager

Waffle House
08.2009 - 05.2012

High School Diploma -

St. Amant Academy

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Rosilyn WilliamsGeneral Manger