Rosina Cerone-Dwyer

• Streamlined billing processes by implementing efficient workflows.
• Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
• Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience..
• Efficiently processed refunds or adjustments for patients when necessary, ensuring accuracy and compliance with company policies.
• Coordinated with other departments to address any discrepancies or concerns related to charge capture or data entry accuracy.
• Communicated with insurance providers to resolve denied claims and resubmitted.
• Located errors and promptly refiled rejected claims.
• Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
• Identified and resolved patient billing and payment issues.
• Posted and adjusted payments from insurance companies.
• Filed and updated patient information and medical records.
• Prepared billing correspondence and maintained database to organize billing information.
• Liaised between patients, insurance companies, and billing office.
• Evaluated patients' financial status and established appropriate payment plans.
• Maintained and updated collections tracking spreadsheet to help organize payment information.
• Posted payments and collections on regular basis.
• Reviewed patient diagnosis codes to verify accuracy and completeness.
• Prepared billing statements for patients and verified correct diagnostic coding.
• Delivered timely and accurate charge submissions.
• Adhered to established standards to safeguard patients' health information.
• Responded to customer concerns and questions on daily basis.
• Handled account payments and provided information regarding outstanding balances.
• Monitored outstanding invoices and performed collections duties.

• Reduced errors in medical billing by meticulously reviewing patient records and ensuring accurate coding.
• Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
• Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
• Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
• Collaborated closely with the clinical team to ensure proper documentation was obtained for accurate billing purposes.
• Contributed to overall office organization by maintaining up-to-date records of all billed services and payments received.
• Coordinated with other departments to address any discrepancies or concerns related to charge capture or data entry accuracy.

• Increased client satisfaction by providing exceptional customer service and addressing individual needs.
• Developed new business opportunities through consistent networking, resulting in an expanded client base.
• Managed a team of agents to ensure efficiency and productivity while maintaining high standards of professionalism.
• Monitored and evaluated fellow agents' performance.
• Mentored junior colleagues to foster growth and development, enhancing overall team performance.
• Negotiated favorable terms for clients through strong interpersonal skills and industry expertise.
• Maintained detailed records of all transactions, complying with regulatory requirements and promoting transparency within the agency.
• Enhanced brand reputation through participation in community events and professional organizations, increasing visibility among potential clients.
• Evaluated client risk profiles to recommend appropriate insurance coverage options tailored to their specific needs.
• Resolved caller issues quickly and thoroughly.
• Obtained client information by answering telephone calls.
• Established strong customer relationships, building recommendations and loyalty.
• Called prospective clients in market area to explain products offered and qualify leads.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Coached new employees on administrative procedures, company policies and performance standards.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Handled client correspondence and tracked records to foster office efficiency.
• Processed invoices and expenses using QuickBooks to facilitate on-time payment.

• Hired to be scheduling coordinator but was cross trained to work front desk.
• Answered phones, took messages.
• Checked in patients, collected payments for services provided and rescheduled follow up appointments.
• Scheduling coordinator was responsible for scheduling appointments for 3 doctors, nurse practitioner, lab tech and other services provided.
• Took off medication refill requests.
• Responsible for making sure Physicians were prepared for next days schedule.
• Confirmed New Patient appointments, procedure appointments and was mainly responsible for making New Patient appointments, ensuring proper paper work was emailed to them.
• Completed lab request, mailed to patients when their lab work was due.
• Called and scheduled Report of Findings appointment.

• Initially assisted Marketing Director in selling of apartments with Seagrass Village.
• While assisting the Marketing Director, I learned how to market Seagrass Village Community which consists of Independent Living, Assisted Living and Memory Care.
• I had to schedule my own appointments and on occasion appointments for the Marketing Director.
• I was responsible for ensuring all required medical paperwork and legal paperwork needed prior to moving in had been completed.
• Engaged with customers to effectively build rapport and lasting relationships.
• Provided positive first impressions to welcome existing, new and potential customers.
• Answered customer questions regarding sizing and accessories.
• Met with potential residents and sold Senior Living Apartments.
• Confirmed medical clearance for move in.
• Confirmed all paperwork was complete prior to move in.
• Conducted all move in requirements.

• Answered phones, greeted guests, greeted residents.
• Assisted Billing Manager with various tasks.
• Retired.

Retired

• Medic.
• Responsible for medical needs of inmates in the jail.
• Conducted sick call, diagnosed and treated ailments of inmates.
• Passed medication.
• Gave injections.
• Drew labs.
• Took vital signs.
• Answered all emergency calls
• Trained new employees
• After 10 years, transferred to straight law enforcement for 28 1/2 years.
• Maintained security while working inside the jail.
• Conducted traffic stops and transported inmates to Doctors appointments
• Served court documents and completed civil process duties for cases over 15 years.
• Assessed and analyzed data to clarify course of criminal prosecution.
• Trained new rookies for their Field Training period
• Investigated incidents and crimes, collected evidence and recorded witness statements.
• Gathered information and evidence to assist in solving crimes.
• Provided public safety assistance at community events to maintain safe and secure environments.
• Maintained structure and security during court proceedings.
• Observed jail and inmate activity to maintain order and safety of over 1500 inmates.
• Drafted reports detailing incidents and safety violations over 28.5 years.
• Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
• Reduced risk by accurately monitoring and evaluating criminal prosecutorial data while managing crime scenes.
• Organized criminal documents such as logs, records, reports and agendas to streamline processing and improve traceability.