Rosina Giangrasso
Fountain Hills,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
26
26
years of professional experience
Work History
Management
Sicilian Butcher/Maggiore Group
03.2021 - 03.2023
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted with onboarding of new employees by providing training and development resources.
Management
Tomasos Ristorante
09.2017 - 03.2022
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Established team priorities, maintained schedules and monitored performance.
Management
Chompies
02.2008 - 03.2021
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Organized projects and contests to increase sales and encourage exceptional customer service.
- Established team priorities, maintained schedules and monitored performance.
Owner
Pasta Cafe
06.1997 - 11.2007
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Education
High School Diploma -
Grover Cleveland High School
Ridgewood, NY06.1984
Skills
- Company Standards Enforcement
- Scheduling and Coordinating
- Financial Management
- Business Development
- Orienting New Employees
- Program Monitoring
- Public Offering
- Managing Operations and Efficiency
- POS Inventory System Operation
Timeline
Management
Sicilian Butcher/Maggiore Group
03.2021 - 03.2023
Management
Tomasos Ristorante
09.2017 - 03.2022
Management
Chompies
02.2008 - 03.2021
Owner
Pasta Cafe
06.1997 - 11.2007
High School Diploma -
Grover Cleveland High School
Similar Profiles
Kamryn DarlingKamryn Darling
Restaurant Busser/Hostess at The Sicilian ButcherRestaurant Busser/Hostess at The Sicilian Butcher
Katie WeaverKatie Weaver
Server at The Sicilian ButcherServer at The Sicilian Butcher
George HendricksGeorge Hendricks
Cook 3 at the Sicilian ButcherCook 3 at the Sicilian Butcher