Hi, I’m
Rosina Phillips
Beresford,SD
Summary
Veteran of the United States Army's 82nd Airborne Division. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
22
years of professional experience
Work History
South Dakota
Campground Attendant
07.2017 - Current
Job overview
- Running day to day activities such as customer service
- Grounds maintenance
- Interpretive services running classes for 120 young minds
- POS reservation and sales.
The Home Depot
Cashier/Customer Service
10.2016 - 01.2018
Job overview
- Arranged and replenished service merchandise racks to maintain appearance of store.
- Met customer service goals and exceeded customer expectations.
- Answered product questions using knowledge of sales and store promotions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints and maintained clean and tidy checkout area.
Casey's Store
Customer Service Representative/cook
08.2014 - 01.2016
Job overview
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Promoted available products and services to customers during service, account management, and order calls.
- Trained staff on operating procedures and company services.
AmeriCorps Internship
Veteran Leader Corps
01.2014 - 01.2015
Job overview
- Cultivated strong network of providers delivering necessary assistance to the veteran community.
- Maintained internal database of service workers, participants, activities and other relevant details.
- Tracked service activities and outcomes against outlined plans and goals.
- Helped create comprehensive program to meet volunteer opportunities.
Kmart
Cashier Customer Service Representative
08.2013 - 08.2014
Job overview
- Restocked and organized merchandise in front lanes.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Welcomed customers and helped determine their needs.
- Checked personal identifications during alcohol and tobacco sales.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Home Care Giver, CNA
12.2008 - 01.2014
Job overview
- Cultivated strong network of providers delivering necessary assistance to patients.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
IWCC, AmeriCorps
Service Learning Associate, Summer Associate
02.2012 - 11.2012
Job overview
- Offered basic reference assistance to support information needs.
Motel Six
Housekeeper
06.2008 - 08.2009
CI Direct Telemarketing
06.2003 - 08.2004
Job overview
- Experienced and enthusiastic inbound telemarketer with excellent customer service marketing skills. Adept in making sale calls to effectively convey retention of insurance add on.
- Managed over 100 customer calls daily.
- Consistent top three retention sales daily.
Select Specialty Hospital
06.2001 - 06.2002
Job overview
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients call lights and requests and reporting observations of patients to nursing supervisor. Documents actions by completing forms, reports, logs, and records.
Education
Bellevue UniversityBellevue, NE
Bachelor of Arts from Human Resources Development in Nonprofit
05.2014
University Overview
- Dean's List 4.0
Iowa Western Community College Council Bluffs - Council BluffsCouncil Bluffs, IA
Associate of Applied Science from Human Resources Management
05.2012
University Overview
- Dean's List GPA 4.0
United States Army Fort Bragg, NC 82 Airborne
01.1990
Skills
- Microsoft Windows
- Active Listening
- Conflict Resolution
- Staff Training
- Stocking and Replenishing
- Cash Register Systems
- Cash Drawer Management
- Refunds and Exchanges
- Identification Checks
- Credit and Cash Transactions
- Product and Service Sales
Timeline
Campground Attendant
South Dakota
07.2017 - Current
Cashier/Customer Service
The Home Depot
10.2016 - 01.2018
Customer Service Representative/cook
Casey's Store
08.2014 - 01.2016
Veteran Leader Corps
AmeriCorps Internship
01.2014 - 01.2015
Cashier Customer Service Representative
Kmart
08.2013 - 08.2014
Service Learning Associate, Summer Associate
IWCC, AmeriCorps
02.2012 - 11.2012
Home Care Giver, CNA
12.2008 - 01.2014
Housekeeper
Motel Six
06.2008 - 08.2009
CI Direct Telemarketing
06.2003 - 08.2004
Select Specialty Hospital
06.2001 - 06.2002
Bellevue University
Bachelor of Arts from Human Resources Development in Nonprofit
Iowa Western Community College Council Bluffs - Council Bluffs
Associate of Applied Science from Human Resources Management
United States Army
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