Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
Generic

Rosio Castillon

Hayward,CA

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Store Manager

Walgreens
Castro Valley
05.2008 - 08.2024
  • Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
  • Ensured compliance with all safety regulations and company policies.
  • Created weekly schedules for staff members according to business needs.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Monitored stock levels regularly to avoid out-of-stock situations.
  • Delegated work to staff, setting priorities and goals.
  • Analyzed sales figures to identify trends and opportunities for improvement.
  • Strengthened work flow productivity by hiring, managing and developing top talent.

Cashier

Walgreens
San Leandro
09.2000 - 05.2008
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Used suggestive selling techniques to promote add-on sales.
  • Worked closely with front-end staff to assist customers.
  • Scanned items and checked pricing on cash register for accuracy.

Education

Associate of Applied Science - Business Software Applications

Heald College
Hayward, CA
07-2003

Skills

  • Sales forecasting and inventory management
  • Payroll administration
  • Performance evaluation
  • Customer service excellence
  • Staff scheduling and compliance
  • Goal setting
  • Policy development and compliance
  • Business operations
  • Performance improvements
  • Effective communication
  • Filing systems knowledge
  • Appointment scheduling
  • Staff delegation
  • Billing and invoicing
  • Multitasking and organization

Languages

Spanish
Native/ Bilingual

Certification

  • Pharmacy Technicians Certification TCH81097
  • Pharmacy Technician Certification Board

Accomplishments

  • Exceeded targets for FY2024 for retail product sales; owned brand sales; overall NPS and payroll variance hours

Timeline

Store Manager

Walgreens
05.2008 - 08.2024

Cashier

Walgreens
09.2000 - 05.2008

Associate of Applied Science - Business Software Applications

Heald College

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