Rosio Cervantes Hernandez
Tolleson,AZ
Summary
Staffing professional with proven expertise in recruitment, employee relations, and workforce planning. Reliable team collaborator focused on delivering results and adapting to changing needs. Skilled in communication, conflict resolution, and organizational development, ensuring seamless operational flow and effective talent management. Known for fostering supportive and productive work environment.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Staffing Coordinator
Valleywise Health Medical Center
Phoenix, AZ
02.2026 - Current
- Coordinated staffing schedules to optimize coverage and resource allocation across departments
- Facilitated onboarding processes for new hires, ensuring compliance with organizational policies
- Managed employee records and maintained accurate staffing databases for efficiency and reporting
- Collaborated with department heads to identify staffing needs and develop recruitment strategies
Health Unit Coordinator
Valleywise Health Medical Center
Phoenix, AZ
11.2025 - 02.2026
- Serve as the primary administrative and communication hub for a hospital unit, supporting nursing staff, providers, and leadership.
- Coordinate admissions, transfers, and discharges within Epic while maintaining accurate patient records.
- Manage high-volume phone calls, triaging and routing critical information appropriately.
- Maintain unit logs, reports, and documentation in compliance with hospital policies and HIPAA standards.
- Manage stockroom inventory, including monitoring levels and ordering medical supplies and equipment.
- Communicate census updates and operational needs to support staffing awareness and unit efficiency.
Warehouse Associate
Amazon
Phoenix, AZ
03.2023 - 12.2025
- Process incoming and outgoing shipments while maintaining high standards of accuracy, safety, and efficiency.
- Perform cycle counts and inventory checks to support stock accuracy and operational planning.
- Support workflow coordination and assist leadership in maintaining productivity targets.
- Train and support new employees on standard operating procedures and safety practices.
Guest Service Representative
Valleywise Health Medical Center
Phoenix, AZ
01.2024 - 11.2025
- Provided front-line administrative and customer service support to patients, visitors, and hospital staff.
- Answered and routed high-volume phone calls with professionalism and accuracy.
- Assisted with patient check-in processes and provided hospital information and directions.
- Maintained organized reception areas and accurate documentation.
- Escalated concerns appropriately to support smooth departmental operations.
Education
High School Diploma -
Summit High School
Phoenix, AZ05.
Skills
- Healthcare Administrative Support
- Clinical Unit Coordination
- Inventory & Supply Management
- Documentation & Data Entry
- Scheduling Awareness & Prioritization
- High-Volume Phone and Email Management
- Epic Electronic Medical Records
- Microsoft Office
- HIPAA Compliance
- Process Improvement Support
- Team Collaboration
- Bilingual: English & Spanish
- Staff scheduling
- Time management
Timeline
Staffing Coordinator
Valleywise Health Medical Center
02.2026 - Current
Health Unit Coordinator
Valleywise Health Medical Center
11.2025 - 02.2026
Guest Service Representative
Valleywise Health Medical Center
01.2024 - 11.2025
Warehouse Associate
Amazon
03.2023 - 12.2025
High School Diploma -
Summit High School