Rosio Gallo
San Antonio,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Residential/Commercial Cleaning
K.O. Cleaning Services
11.2019 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Front Desk Receptionist
Golds Gym
02.2018 - 07.2019
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Bilingual CSR
Famsa Loans
03.2017 - 01.2018
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries in both English and Spanish.
- Streamlined communication for non-English speaking customers, offering seamless assistance and support.
- Resolved complex issues by leveraging bilingual skills to understand customer needs and provide effective solutions.
- Contributed to a positive work environment with strong collaboration between team members in a bilingual call center setting.
- Exceeded performance metrics consistently, demonstrating exceptional skills in handling high volumes of calls in two languages.
- Assisted colleagues with language barriers, fostering teamwork and cooperation across the department.
Correctional Officer
Emerald Corrections
08.2014 - 10.2016
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Enforced rules and regulations to maintain order among inmates.
Education
High School Diploma -
Fabens High School
Fabens, TXSkills
- Teamwork and Collaboration
- Clerical Support
- Public Speaking
- First Aid/CPR
- Excellent Communication
- Fluent in Spanish
- Supervision and leadership
- Remote Office Availability
Affiliations
- volunteer at my church with groups that help with personal growth finances,
- enjoy working out with group of people for motivation
- support my kids with sports and volunteer when needed
Languages
Spanish
Native or Bilingual
Timeline
Residential/Commercial Cleaning
K.O. Cleaning Services
11.2019 - Current
Front Desk Receptionist
Golds Gym
02.2018 - 07.2019
Bilingual CSR
Famsa Loans
03.2017 - 01.2018
Correctional Officer
Emerald Corrections
08.2014 - 10.2016
High School Diploma -
Fabens High School
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