Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rosio Jacobo

Sunnyside

Summary

I am a Store Manager with a proven track record at AutoZone, enhancing customer satisfaction and streamlining operations. Excelled in inventory management and employee training, fostering a positive work environment. Demonstrated strong leadership and communication skills, significantly improving team efficiency and store performance.

Overview

10
10
years of professional experience

Work History

Store Manager

AutoZone
04.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.

Assistant Manager

Autozone
03.2021 - 04.2023
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Learned day to day tasks as a store manager.
  • Merchandising.

Store Associate

AutoZone
05.2019 - 03.2021
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.

Fruit Packer

Conrad & Adams Fruit
06.2015 - 04.2019
  • Ensured customer satisfaction by carefully inspecting all packed fruits for quality control purposes.
  • Enhanced packing efficiency by streamlining fruit selection and sorting processes.
  • Assisted in maintaining a clean and safe work environment, adhering to safety guidelines and protocols.
  • Improved teamwork and collaboration among packers through clear communication and coordination of tasks.

Education

High School Diploma -

Grandview High School
Grandview, WA
06-2009

Skills

  • Customer Service
  • Store operations
  • Training and mentoring
  • Store opening and closing
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Recruitment and hiring
  • Supply ordering
  • Policies and procedures
  • Employee scheduling
  • Sales expertise
  • Bank and safe deposits
  • Loss prevention
  • Product merchandising
  • Sales coaching
  • Merchandise planning
  • Delegating work
  • Employee terminations
  • Verbal and written communication

Languages

Spanish
Native or Bilingual

Timeline

Store Manager

AutoZone
04.2023 - Current

Assistant Manager

Autozone
03.2021 - 04.2023

Store Associate

AutoZone
05.2019 - 03.2021

Fruit Packer

Conrad & Adams Fruit
06.2015 - 04.2019

High School Diploma -

Grandview High School

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Rosio Jacobo