Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rosio Martinez

Waller

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

21
21
years of professional experience

Work History

Breastfeeding Counselor

WIC
Prairie View
08.2004 - 12.2005
  • Facilitated communication between school personnel, parents and guardians, therapists, psychiatrists, and other professionals involved in the student's care.
  • Collaborated with multidisciplinary teams, including psychiatrists, social workers, physicians, and other professionals.
  • Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
  • Educated staff members about mental health issues affecting students so they can better respond appropriately to those needs.
  • Implemented therapeutic techniques such as cognitive-behavioral therapy, dialectical behavior therapy, and mindfulness training into practice.
  • Participated in regular team meetings to discuss case management issues and plan services for clients.
  • Created an environment that was safe, supportive, and conducive to learning for all students.
  • Established collaborative relationships with parents and guardians in order to provide effective care for their children.
  • Researched best practices in the field of counseling in order to stay current on evidence based treatments.
  • Developed treatment plans to address client needs.

Direct Care Professional

Department of Aging and Disability Services
Corpus Christi
01.2006 - 09.2009
  • Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
  • Maintained confidentiality of all patient information according to HIPAA guidelines.
  • Performed basic nursing skills such as changing wound dressings and administering enemas.
  • Assisted patients with daily activities such as bathing, dressing, and grooming.
  • Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
  • Prepared treatment rooms for examinations by stocking them with necessary supplies and ensuring that all equipment was in proper working order.
  • Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.

Customer Service Representative

Internal Revenue Service, IRS
hou
05.2014 - 11.2016
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided accurate information about products and services to customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Answered customer inquiries via phone, email, and chat.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Teacher's Assistant

Head Start Program
Magnolia
08.2018 - 07.2020
  • Instructed and monitored students in use and care of equipment and materials.
  • Helped students master assignments and reinforced learning concepts presented by teachers.
  • Assisted in planning and implementing lesson plans in accordance with state curriculum standards.
  • Provided clerical support to teachers, including photocopying, filing, and organizing instructional resources.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Facilitated small group learning activities to reinforce lesson objectives.
  • Participated in professional development workshops to improve teaching skills and knowledge.
  • Participated in professional development workshops and training sessions.
  • Provided one-on-one support to students requiring additional assistance.
  • Monitored student progress and provided feedback to both students and teachers.
  • Created and coordinated age-appropriate enrichment activities to drive social, emotional, and intellectual development.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Supported classroom teacher in managing a diverse classroom of students.

Debt Collector

SWC
Houston
02.2022 - 08.2025
  • Analyzed customer financial information and determined appropriate payment plans.
  • Identified delinquent accounts and contacted debtors to negotiate payment terms.
  • Developed strategies to collect on past due accounts while maintaining customer relationships.
  • Verified accuracy of account information and updated records accordingly.
  • Attended meetings with internal staff members to discuss best practices for collections processes.
  • Performed regular reviews of assigned accounts to ensure compliance with company policies.
  • Conducted skip tracing to locate debtors who had changed address or employment status without notifying creditors.
  • Advised customers on methods of avoiding future delinquencies through budgeting techniques.
  • Ensured all collection activities complied with applicable laws and regulations.
  • Explained the consequences of non-payment in a professional manner.
  • Developed strategies for collecting overdue payments while preserving customer relationships.
  • Identified opportunities for process improvement through analysis of existing systems and procedures.
  • Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
  • Reconciled discrepancies between customers' accounts and statements of account.
  • Processed incoming payments from customers according to established procedures.
  • Provided timely feedback on collection efforts to management.
  • Escalated unresolved disputes to legal counsel as necessary.
  • Maintained detailed records of all collection activity in accordance with company policies and procedures.
  • Updated collection databases and systems with payment arrangements and notes.
  • Documented all debtor interactions accurately for compliance and follow-up.

Education

High School Diploma -

Waller High School
Waller, TX
05-1998

Skills

  • Communication
  • Good Telephone Etiquette
  • Remote office availability
  • Critical thinking
  • Multitasking Abilities
  • FLUENT IN Spanish and English
  • Computer skills
  • Teamwork and collaboration
  • Friendly, positive attitude

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Debt Collector

SWC
02.2022 - 08.2025

Teacher's Assistant

Head Start Program
08.2018 - 07.2020

Customer Service Representative

Internal Revenue Service, IRS
05.2014 - 11.2016

Direct Care Professional

Department of Aging and Disability Services
01.2006 - 09.2009

Breastfeeding Counselor

WIC
08.2004 - 12.2005

High School Diploma -

Waller High School