Rosio Mendoza
Benbrook,TX
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
4
4
years of professional experience
Work History
Community Manager
Stonetown Capital
Cleburne, TX
11.2024 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Evaluated property conditions and recommended improvements.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Worked with maintenance staff to complete timely repairs and enhancements.
Substitute Teacher
Everman ISD
Fort Worth, TX
07.2024 - 11.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
Client Expert
Senora Core Marketing
McAllen, TX
04.2024 - 07.2024
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
- Collaborated with team members to develop innovative solutions for complex client needs.
Production Assistant
Washington Beef
Toppenish, WA
09.2023 - 03.2024
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Completed wide range of tasks in diverse filming areas to support operations.
- Maintained a safe and clean work environment, contributing to overall team productivity.
- Provided reliable administrative support for the production team, enabling efficient task completion.
Coffee Specialist
Starbucks
Yakima, WA
11.2020 - 09.2023
- Led training sessions for new hires, equipping them with the necessary skills to succeed in their roles.
- Enhanced customer experience by providing personalized coffee recommendations based on individual preferences and needs.
- Streamlined operational processes by identifying inefficiencies within current systems, leading to more effective task completion.
- Maintained knowledge of industry trends and innovations, sharing insights with colleagues to improve overall service quality.
- Educated customers on various brewing methods and equipment, helping them make informed decisions on their purchases.
- Collaborated with team members to ensure smooth workflow during peak hours, resulting in shorter wait times for customers.
- Developed strong relationships with regular patrons, fostering a loyal customer base.
Education
Associate of Arts - Criminology
Arizona State University
Tempe, AZ06.2023
High School Diploma -
Davis High School
Yakima, WA06.2020
Skills
- Client interaction
- Cross-selling techniques
- Client Retention Strategies
- Consultative Selling
- Relationship Management
- Customer Engagement
- Property inspections
- Leasing and sales
- Maintenance oversight
Languages
Spanish
Native or Bilingual
Timeline
Community Manager
Stonetown Capital
11.2024 - Current
Substitute Teacher
Everman ISD
07.2024 - 11.2024
Client Expert
Senora Core Marketing
04.2024 - 07.2024
Production Assistant
Washington Beef
09.2023 - 03.2024
Coffee Specialist
Starbucks
11.2020 - 09.2023
Associate of Arts - Criminology
Arizona State University
High School Diploma -
Davis High School
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