Rosio Sarinana
Maricopa,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
27
27
years of professional experience
Work History
Dsp
Copa health
Mesa, AZ
08.2021 - 08.2024
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Accompanied clients to social events such as movies or plays.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Provided emotional support to clients during difficult times.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Administered prescribed medications on a timely basis following care plan instructions.
Teamlead
Walmart
Mesa, AZ
01.2007 - 01.2024
- Developed strategies to increase team productivity and improve customer service levels.
- Monitored team performance against targets, taking corrective action where necessary.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Identified opportunities for process improvements, implementing changes when required.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Trained new staff in relevant processes and procedures.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated tasks appropriately according to individual skill sets.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Motivated staff through positive reinforcement techniques.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Offered training and support to keep team members motivated and working toward objectives.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Managed conflict resolution within the team to maintain a positive work environment.
- Identified needs of customers promptly and efficiently.
- Implemented strategies to take advantage of new opportunities.
Dispatcher Clerk
Avsec Services
Phoenix , AZ
03.1997 - 04.2004
- Resolved customer complaints related to service issues or delays.
- Performed post-flight inspections after landing to check for any potential issues.
- Managed the safe transport of passengers, cargo, and mail on international flights.
- Emptied trash cans and replaced liners as needed.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Developed strategies for improving efficiency within the dispatch department.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Received and dispatched calls for emergency services.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Tracked changes in computer system to keep records current and accurate.
- Utilized various software systems to facilitate movement, planning and scheduling.
Education
Bachelor of Science -
Grand Canyon University
Phoenix, AZ04-2020
Skills
- Self-Directed
- Research
- Training & Development
- Analytical Thinking
- Team Management
- Collaboration
- Flexible and Adaptable
- Planning
- Attention to Detail
- First Aid/CPR
Timeline
Dsp
Copa health
08.2021 - 08.2024
Teamlead
Walmart
01.2007 - 01.2024
Dispatcher Clerk
Avsec Services
03.1997 - 04.2004
Bachelor of Science -
Grand Canyon University