ROSIO TORRES
San Bernardino,CA
Summary
Experienced Human Resource representative with over 7 years of experience. Excellent in improving customer satisfaction and interpersonal skills. Enthusiastic Recruiter eager to contribute to team success through hard work, attention to detail and work calmly when working under pressure. Clear understanding of policies and procedures within Human Resources. Motivated to learn, grow, and excel in achieve demanding targets under tight deadlines.
Overview
13
13
years of professional experience
Work History
Recruiter
Loma Linda Shared Services
2022.04 - Current
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Work closely with organization leaders and mangers to help fill vacancies by assisting in instructions and training on the Applicant Tracking System to create requisitions, provide qualified candidates and offer hiring recommendations
- Participate in various sourcing activities: social media, off-site recruitment events.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Studied job descriptions and qualifications to determine applicant requirements.
- Collaborated with hiring managers to understand job requirements and expectations.
- Operated and maintained applicant tracking and candidate management systems.
- Collaborated with HR leadership regarding candidate salary determinations.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Employee Relations Leaves Specialist
Loma Linda University Shared Services
2019.05 - 2022.04
- Ensure compliance with all applicable laws and organizations' policies
- Interact with 3rd party vendor leave administrator; coordinate sick leave, state disability and long term disability
- Deliver responsive and caring customer service to employees, managers, and others with primary focus on Leaves of Absence administration
- Ensure Return-To-Work process
- Calls and emails within 24 hours to address customer inquiries and concerns
- Guide employees and management on how to process request Leave of Absence request
- Enforce policies
- Maintain highly confidential information
HR Customer Service Representative
Loma Linda University Shared Services
2016.11 - 2019.05
- Handle routine customer service inquiries related to HR and provides knowledge base Q&A support as needed
- Open tickets and log calls into computerized call tracking system
- Answer questions by primarily relying on standard screens, scripts and procedures for all resolution for all areas in HR
- Work closely with other components of HR function to escalate cases and sufficiently address customer needs
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Managed over 100 telephone calls daily to avoid on-hold wait times
- Entered customer interaction details in Service now to track requests, document problems and record solutions offered
Central Schedule, Loma Linda University Access Center Operations
2015.01 - 2016.11
- Developed knowledge of company products, policies and procedures, and underwriting requirements
- Assisted patients by explaining insurance eligibility status and plan benefits, assigned appropriate referral/authorization based on insurance requirements for patients of all reimbursement types, and provided day of service instructions for scheduled appointments into LLEAP
- Served as liaison and subject matter expert for scheduling protocols and insurance coverage resource to clinic staff, patients and others
- Escalated questions/ issues in timely manner by seeking assistance from identified clinical or administrative resources to ensure and enhance patient/ physician satisfaction
- Maintained confidentiality of all caller/patient information in accordance with LLUH policies and procedures
- Managed over 200 phone calls and messages for Access Center-physician medical facility, scheduling appointments and handling patient inquiries per day
ER Admitting Clerk
Pomona Valley Hospital Medical Center
2014.08 - 2015.01
- Process over 100 payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives
- Visited patients' rooms to collect insurance and financial information required for registrations
- Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties
- Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits
Teller
Chase Bank
2010.04 - 2013.07
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
Bachelor of Science - Health Care Administration
University of Phoenix
10.2016
Masters in Business Administration -
University of Phoenix - Online
2023
Skills
- Microsoft Office (Word, Excel, PowerPoint, and Outlook)
- Programs used by Loma Linda University: PeopleSoft, People Portal, JBDev,
- Networking
- Teamwork/ Collaboration
- Communications
- Customer Service
- Detailed oriented
- Labor Legislation
Languages
Spanish
Native or Bilingual
Timeline
Recruiter
Loma Linda Shared Services
2022.04 - Current
Employee Relations Leaves Specialist
Loma Linda University Shared Services
2019.05 - 2022.04
HR Customer Service Representative
Loma Linda University Shared Services
2016.11 - 2019.05
Central Schedule, Loma Linda University Access Center Operations
2015.01 - 2016.11
ER Admitting Clerk
Pomona Valley Hospital Medical Center
2014.08 - 2015.01
Teller
Chase Bank
2010.04 - 2013.07
Bachelor of Science - Health Care Administration
University of Phoenix
Masters in Business Administration -
University of Phoenix - Online
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