Rosio Vargas
Eddy,TX
Summary
Dedicated and focused individual who excels at prioritizing and completing multiple tasks simultaneously. Specialize in administrative support and committed to delivering high quality results with little or no supervision. Energetic, organized, and professional.
Overview
11
11
years of professional experience
Work History
Patient Coordinator
Waterford Oral Surgery
12.2021 - Current
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Facilitated communication between patients and various departments and staff.
- Taught patients and families to use at-home medical equipment.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Worked with patients to schedule tests and procedures.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Improved workflow processes by implementing new procedures that increased overall efficiency within the Patient Coordinator role.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
- Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
- Contributed to the achievement of clinic goals by consistently meeting or exceeding performance metrics related to patient satisfaction and efficiency.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Open office, prepare office for the day (turn on lights, computers, TV’s, check first patient in and have first surgery ready for doctor.)
- Confirm appointments and surgeries
Scheduling Coordinator
Ace Dental Corporation
07.2017 - 12.2021
- Partners closely with senior managers and company owners to promptly identify and fill open positions with suitable candidates
- Makes timely changes and updates to schedules in central scheduling system on a daily basis
- Provides director with summary reports of incidents, claims, and risk control implements
- Accurately schedules and coordinates patient appointments/ diagnostic testing by communicating with the patient
- Review office notes and hospital records to determine outside provider appointments or hospitalization since the last visit
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
Customer Service Representative
Regional Finance Corp
08.2013 - 08.2016
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Picked up money and dropped office nightly deposits
- Opened and closed office
- Took payments
- Solicited customers
- Contacted all past due accounts
- Renewed accounts
- Took applications for new potential customers
- Answered incoming phone calls
- Contacted finance companies to review customers credit.
Education
Dental Assisting License -
Arch Dental Assisting Academy
Georgetown, TXTemple Community College
Temple, TX05.2025
Skills
- Leadership
- Adaptability
- Fluent in English and Spanish
- Healthcare Industry Knowledge
- Office Administration
- Multitasking ability
- Patient Care
- Patient documentation
- Filing and Recordkeeping
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Coordinator
Waterford Oral Surgery
12.2021 - Current
Scheduling Coordinator
Ace Dental Corporation
07.2017 - 12.2021
Customer Service Representative
Regional Finance Corp
08.2013 - 08.2016
Dental Assisting License -
Arch Dental Assisting Academy
Temple Community College
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