Rosita Castillo

• Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
• Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
• Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Staffing /Scheduling Caregivers with/to Assigned Patients
• Document all notes in software based system (AxisCAre)
• Calling caregivers/patients to verify attendance
• Report and document any incidents to Management
• Follow guidelines and compliance implemented by SYNERGY Home Care
• Resolve and manage any tasks necessary to resolve matters related to patients and/or caregivers
• Performing other duties as needed.
• Completed bi-weekly payroll for 160 employees.

• Coordinated diverse temporary staffing assignments, ensuring seamless onboarding and integration processes for new hires.
• Provided exceptional customer service to both clients and candidates throughout the entire placement process by maintaining timely communication channels at all stages of engagement.
• Reviewed applications and resumes to support hiring activities.
• Performed sourcing, interviewing, negotiations and hiring.
• Distribute policies and procedures for the Nursing Policy and Procedures Manuals
• Act as a liaison between the DNS, and staff
• Assist with staff payroll corrections
• Perform clerical duties for Staff Development
• Cover staffing needs as required
• Check and manage sick calls for all shifts
• Replace staff who call in sick with available

employees (agency, on-call, part-timers, etc.)

• Provide Payroll with weekly absenteeism reports

and payroll corrections

• Monitor time and attendance of assigned staff and

take corrective action as needed

• Ensure sufficient staffing for upcoming shifts to

meet patient/resident needs

• Post daily census and number of Nursing

Employees.

• Mitigated risk factors in the recruitment process by conducting thorough background checks and reference verifications for potential candidates.
• Developed targeted recruiting plans for hard-to-fill positions, resulting in successful placements within tight deadlines.
• Spearheaded training programs for internal staff members on best practices in interviewing techniques, resume evaluation protocols, and candidate assessment methodologies.
• Increased market presence by attending industry conferences, networking events, and career fairs to establish new business partnerships and recruit top talent.
• Devised hiring and recruitment policies for 200-employee company.

• Verified payroll, vacation and sick time hours to support accounting processes.
• Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
• Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
• Worked closely with other departments within the organization to address workforce planning needs effectively.
• Planed and organized and implement a sustainable staffing strategy.
• Monitored the company's staffing needs and take actions to staff accordingly.
• Worked with staffing agencies as needed
• Identified hard to fill roles and take proactive

actions.

• Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
• Supported HR functions such as benefits administration and employee relations, enhancing overall organizational efficiency.
• Assisted with new employee orientation.
• Designed and planned work shift schedules.
• Facilitated smooth employee transitions with comprehensive onboarding program.

• Assisted in revenue cycle improvements by identifying trends in denied claims and recommending corrective actions to prevent future denials.
• Performed routine audits on authorization files to ensure the accuracy of data entry for improved record-keeping practices.
• Maintained compliance with healthcare regulations through thorough knowledge of medical codes, billing practices, and insurance guidelines.
• Contributed to a positive work environment by providing excellent customer service to both internal and external clients.
• Collected and reviewed all patients insurance

information and submits prior-authorization form.

• Responsible for all aspects of benefit verification
• Ensure that Broadway Respite and Home Care meets patient's insurance requirements for reimbursement prior to testing or treatment.
• Communicates with physician/clinical staff any pre- certification or PA requirements by the patient's insurance carriers and authorization.
• Ensures up-to-date documentation on patient's account in Electronic Medical Record related to authorization approvals and denials.
• Maintains updated referrals and authorizations
• Communicates with office staff, physician and/ or APP in the case of denials that will require rescheduling and/or peer-to-peer review by the ordering physician.
• Managed high volumes of incoming calls professionally while multitasking other job duties, demonstrating excellent time management skills.

• Entered data, generated reports, and produced tracking documents.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Gathered and organized materials to support operations.
• Make entries of interruptions and / or

hospitalizations to the HALO program.

• Obtain and confirm all the information of these.
• Validate the coverage in the medical plans and the discharges papers from hospitals for the resumes, to remove the hold entries.
• Ensure , HMO payment for services by verifying benefits with insurance provider.
• Send to branch times sheets with errors to be corrected, once corrected confirm the release the check to the aides.
• Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.