Rosita Castleberry
Tehachapi,CA
Summary
Compassionate vocational nursing graduate with a diploma and a strong commitment to patient care, complemented by customer service experience in the fast-food industry. Proven ability to communicate effectively and work collaboratively in fast-paced environments, ensuring customer satisfaction and team efficiency. Eager to leverage my nursing education and interpersonal skills in a healthcare setting, dedicated to providing high-quality care and support to patients.
Overview
9
9
years of professional experience
Work History
Manager
McDonald’s
Tehachapi, CA
04.2023 - 12.2023
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
Foreman
Starbucks, Barista
Fort Polk, Louisiana
12.2021 - 04.2022
- Provided guidance, direction, and technical assistance to crew members.
- Trained new employees in safety regulations, operational procedures, and company policies.
- Managed inventory levels of supplies necessary for job completion.
- Delegated work to staff, setting priorities and goals.
- Trained and monitored employees to teach daily tasks and improve performance.
Manager
McDonald’s
Tehachapi, California
04.2015 - 05.2017
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Education
Diploma - Vocational Nursing
Santa Barbara Business College - Bakersfield
Bakersfield, CA10-2014
Skills
- Verbal and written communication
- Strong Work Ethic and Dependable
- Multitasking
- Responsible and Adaptable
- Patient care implementation
- Compassionate client care
- Bilingual English and Spanish
Timeline
Manager
McDonald’s
04.2023 - 12.2023
Foreman
Starbucks, Barista
12.2021 - 04.2022
Manager
McDonald’s
04.2015 - 05.2017
Diploma - Vocational Nursing
Santa Barbara Business College - Bakersfield