Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Rositsa Dimitrova

Las Vegas,NV

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

12
12
years of professional experience

Work History

Professional Chauffeur

AWG Ambassador
06.2022 - Current
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Arrived on time to customer appointments.
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
  • Upheld high standards of cleanliness, sanitation and service.
  • Operated party vehicles, buses, and town cars.

Professional Chauffeur

KAPTYN
11.2016 - 05.2022
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Arrived on time to customer appointments.
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
  • Upheld high standards of cleanliness, sanitation and service.
  • Transported high-value clients with professionalism and discretion.
  • Provided mobility to assistance to disabled passengers.
  • Calculated rides costs, received money and returned change.

Manager on Duty

RGeorgi LLC
05.2015 - 12.2015
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct and attendance reliability.
  • Initiated plans to improve customer relations, quality standards and service efficiency.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.

Administrator

Walltopia
04.2010 - 03.2015
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Computerized office activities, maintained customer communications and tracked records through delivery.
  • Entered and maintained departmental records in company database.
  • Collected, validated and distributed information to employees.
  • Managed agendas and calendars, boosting productivity and improving organizational initiatives.
  • Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.

Education

High School Diploma -

Ivan Vazov
Bulgaria
05.2004

Skills

  • Customer Data Confidentiality
  • Dependable and Trustworthy
  • Customer Satisfaction
  • Accurate Money Handling
  • Customer Relationships
  • Electronic Information Systems
  • Information Inputting
  • Answering Customer Questions
  • Customer Service and Assistance
  • Inbound and Outbound Calling
  • Document Conversion
  • Cash Register Operations
  • Excellent Attention to Detail
  • Online Chat
  • Solving Customer Concerns
  • Client Relationships
  • Issue and Complaint Resolution
  • Data Entry and Maintenance
  • Customer Loyalty

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Timeline

Professional Chauffeur

AWG Ambassador
06.2022 - Current

Professional Chauffeur

KAPTYN
11.2016 - 05.2022

Manager on Duty

RGeorgi LLC
05.2015 - 12.2015

Administrator

Walltopia
04.2010 - 03.2015

High School Diploma -

Ivan Vazov

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Rositsa Dimitrova