Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Rosland Jackson

The Bronx,NY

Summary

Skilled professional leadership with a highly diverse background. Offering various years of customer services as a business owner, technical support / credit risk management in merchant services, and the health sector position as a student. Highly skilled at increasing productivity through detailed project management. Thrives in high-pressure environments.

Overview

20
20
years of professional experience

Work History

Registered Nursing Student

Hostos Community College
Bronx, NY
08.2020 - Current
  • Completed medical facility experience while under head registered nurse and qualified staff.
  • Collaborated with nurse preceptors and other medical staff to achieve quality patient outcome goals.
  • Monitored up to 12 patients to meet appropriate care and document status changes.
  • Built rapport with patients and members of patients' support systems.
  • Changed out and monitored bandages, catheters, and IVs.
  • Worked alongside experienced nursing professionals to learn new procedures.

BUSINESS OWNER

Precious Minds Day Care Academy
Bronx, NY
08.2015 - 06.2020
  • Certified for Cardiopulmonary Resuscitation, Medication
  • Administration Training and Child Development by New York State and city for children ages ranging from 6 weeks to 12 years old.
  • Increased revenue from 7% to 10% by offering add-on services and products; Leapfrog laptops, providing free breakfast, bilingual daycare, education and programs, and trips.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Conducted target market research to scope out industry competition and Identify advantageous trends such as offering weekend care or overnight care.
  • Providing early childhood education that focuses on academic, social, and cognitive skills before preschool.
  • Managing daily and weekly curriculum through in-depth development of creative lessons ensuring both indoor and outdoor learning exposure for seven children at maximum.

Personal Care Aide

Adult - Care
Bronx, NY
03.2012 - 10.2014
  • Provided full-time care for mother-in-law, who has died.
  • Recorded temperature, blood pressure, pulse, or respiration rate.
  • Administered medication to 10-12 patients.
  • Responsibilities included scheduling medical appointments and in-home hospice care, financial custodianship, and estate legal coordination.
  • Daily hands-on experience with medication management, assistance with activities of daily living, coordinating physical therapies, and leading therapeutic recreation.

Technical Support

Cynergy Data
New York, NY
08.2007 - 03.2012
  • Managed company's portfolio of over 100,000 merchants by troubleshooting connectivity issues across networks such as Wi-Fi, cloud web-based point-of-sale system, and point-of-sale terminals
  • Assisted various implementation projects for Credit Underwriters and credit analysts department.
  • Loan analysis of low-risk portfolios that covered applicant's credit history, capacity for debt-to-income ratio, their capital amount of money, and collateral asset that can act as security.
  • Analyzing documents for potential merchant loan approval.
  • Team leader directly managing 25 in-office and 40 work-from-home technical support employees by phone or email.
  • Assisted in creating company policies associated with merchant application, employee training, office guidelines, and efficient phone etiquette.
  • Loaded software, granted permission or not, and configured hardware for new merchants.

311 Customer Service Representative

Kings Teleservices
Queens, NY
12.2001 - 08.2007
  • Call center volume approximately 200 - 250 daily incoming calls with excellent speaking articulation while responding to routine difficult or complex service
    requests and complaints.
  • Averaging 10 - 12 calls per hour, emails, and faxes daily to ensure immediate resolution or direction to associated city municipalities to resolve.
  • Developed customer service strategies while monitoring call volume and average call time by ensuring 97% customer service goal.
  • Team leader to train 10-15 new employee representatives company's services and policies.

Education

Associate of Applied Science - Nursing

Hostos Community College of The City University of New York
The Bronx, NY
01.2025

Skills

  • Problem-Solving
  • Customer Retention Strategies
  • Active listening
  • Empathetic listening
  • Employee Training
  • Microsoft Office 365 Suite
  • Outlook
  • Technical Support Credit Card Industry
  • Profit and Loss Accountability
  • TCP/IP in Credit Card Industry
  • Analytical and Methodical
  • Listening

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Registered Nursing Student

Hostos Community College
08.2020 - Current

BUSINESS OWNER

Precious Minds Day Care Academy
08.2015 - 06.2020

Personal Care Aide

Adult - Care
03.2012 - 10.2014

Technical Support

Cynergy Data
08.2007 - 03.2012

311 Customer Service Representative

Kings Teleservices
12.2001 - 08.2007

Associate of Applied Science - Nursing

Hostos Community College of The City University of New York

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Rosland Jackson