Juan H. Reid
Memphis,United States
Summary
Current & experienced logistics representative bringing 10 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
11
11
years of professional experience
Work History
Delivery Driver Assistant
Delta Logistics (Fed Ex)
Memphis, TN
09.2022 - Current
- Kept warehouse and associated outside areas neat and clean.
- Displayed very good communication and customer service skills.
- Assisted driver with product or package deliveries to residential and commercial locations.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Verified and documented package deliveries for proof of accuracy and deadline adherence.
- Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
- Maintained vehicle organization and cleanliness and reported any issues to driver.
- Reported package damage or delivery issues to driver for swift resolution.
- Assisted with shipment preparation and documentation to support accuracy and proper tracking.
- Scanned and tracked packages for delivery accuracy and security.
- Reduced unnecessary delays, collaborating with drivers to plan and navigate routes.
- Maintained 95-100% performance accuracy on all assigned duties
Driver
Stericycle
Memphis, TN
07.2021 - 08.2022
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- All assigned duties & performances were at 100% rate of accuracy.
Substitute Teacher
Kelly Educational Staffing
Jackson , MS
10.2020 - 06.2021
- Supervised lunchroom and recess activities.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines to support student environments and maintain adjusted & consistent schedules at 100% accuracy rate.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance with 100% accuracy
Driver
FedEx Grounds (D.V. Smith)
Jackson, MS
09.2018 - 09.2020
- Delivered goods and products to customer on time and in excellent condition with 100% accuracy.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Coordinated efficient routes to avoid delays and optimize schedules.
Supervisor
Canton Manor Development Center
Canton, MS
01.2017 - 07.2018
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Monitored workflow to improve employee time management and increase productivity.
- Conducted routine inspections to check quality and compliance with established specifications with 100% accuracy
Patient Care Assistant/Internship Student
V.A. Medical Center
Jackson, MS
08.2016 - 12.2016
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Helped enhance unit operations by continuously delivering accurate, efficient care and maintaining performance objectives at 98% accuracy
Package Handler
FedEx
Jackson, MS
10.2013 - 09.2015
- Used hand-held scanners and physical logs to accurately track item movements.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Assembled, sealed, and loaded packages into correct trucks.
- Built strong relationships with customers and vendors through excellent customer service.
- Communicated regularly with supervisors to provide information on delays and issues with shipments.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- September 2014: Employee Package Handler Month; recognized for outstanding work ethic & dependability, in addition to accurate and consistent attendance.
Education
Bachelor of Science - Healthcare Administration
Jackson State University
Jackson, MS12.2016
No Degree -
Oxford Healthcare
Tupelo, MS12.2016
Associate of Arts - General Studies
Hinds Community College
Raymond, MS12.2013
Skills
- Team Leadership
- Scheduling
- Training and Development
- Schedule Coordination
- Account Updates
- Expertise in Sales
- Training and mentoring
- Business administration
- Documentation and control
- Staff Management
- Team Building
- Sales proficiency
Timeline
Delivery Driver Assistant
Delta Logistics (Fed Ex)
09.2022 - Current
Driver
Stericycle
07.2021 - 08.2022
Substitute Teacher
Kelly Educational Staffing
10.2020 - 06.2021
Driver
FedEx Grounds (D.V. Smith)
09.2018 - 09.2020
Supervisor
Canton Manor Development Center
01.2017 - 07.2018
Patient Care Assistant/Internship Student
V.A. Medical Center
08.2016 - 12.2016
Package Handler
FedEx
10.2013 - 09.2015
Bachelor of Science - Healthcare Administration
Jackson State University
No Degree -
Oxford Healthcare
Associate of Arts - General Studies
Hinds Community College
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