Roslyn-Ann Robinson
Summary
Seasoned hospitality professional with a strong track record of managing high-volume establishments and leading diverse teams to success. Adept at overseeing all aspects of operations, from back-office administration to front-of-house performance, with a keen focus on efficiency and excellence. Highly skilled in staff scheduling, payroll management, and HR responsibilities. .
Overview
8
8
years of professional experience
Work History
Restaurant General Manager
Moby Dick's Restaurant
Wellfleet, MA
05.2019 - Current
- Performed administrative tasks such as payroll processing and accounts receivable management.
- Maintained accurate and up-to-date records of employee performance reviews to ensure compliance, support informed decision-making, and track employee development.
- Implemented cost-saving measures while maintaining high quality service levels.
- Developed marketing strategies to promote restaurant services.
- Resolved customer complaints.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Interviewing and hiring of all staff.
- Shift Scheduling & Labor Cost Optimization: Scheduling of staff shifts, aligning workforce needs with operational demands, while closely monitoring and controlling labor costs.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Emphasized a customer-focused approach.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Created detailed reports on weekly and monthly revenues and expenses.
- Analyzed financial statements and prepared budgets for the restaurant.
Assistant Restaurant General Manager
Boca West Country Club
Boca Raton, FL
10.2016 - 04.2019
- Resolved customer complaints efficiently.
- Assisted in the hiring process for new employees and conducted orientation sessions.
- Managed day-to-day operations including scheduling shifts, ordering supplies, overseeing inventory levels, and ensuring compliance with health codes.
- Conducted regular performance reviews with staff members to identify areas of improvement.
- Counseled restaurant staff to maintain compliance standards, and performance requirements.
- Assisted personnel with duties and tasks during high-volume periods.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Education
Sedibeg Collage
South Africa12-2010
Skills
- Operations management
- Guest relations
- Service standards
- Budget planning
- Staff scheduling
- Menu development
- Payroll inputting (iSolved)
- Labor management
- Reservation management
- Cost control
- HR Management
- Staff Training
References
References available upon request.
Timeline
Restaurant General Manager
Moby Dick's Restaurant
05.2019 - Current
Assistant Restaurant General Manager
Boca West Country Club
10.2016 - 04.2019
Sedibeg Collage
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