Summary
Overview
Work History
Education
Skills
References
Timeline
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Roslyn Brooks

Sumter,SC

Summary

Seeking a position with a company that will utilize my knowledge, skills, and abilities in a way that will help others and advance the company. A position that will challenge me to grow and allow me to advance professionally, which will lead to a satisfying career and retirement.

Overview

9
9
years of professional experience

Work History

THERAPIST INTERN

LIFECHANGES FAMILY GUIDANCE & WELLNESS, INC
01.2022 - 07.2023
  • Under direct supervision provides counseling for children and adults experiencing mental health, behavioral, and emotional disturbances
  • Provides individual and family therapeutic services in school, home, or office settings.
  • Conducted clinical assessments and provided treatment plans.
  • Responsible for assessing clients to determine goals and priorities for counseling.
  • Provides age-specific and appropriate treatment for clients.
  • Collaborated with other clinicians and/or school personnel to provide the best treatment and care for the client.
  • Provides case management from admission through discharge to continually meet the needs of the client.
  • Enhanced client progress by implementing evidence-based therapeutic interventions and techniques.

Admin Specialist II/Titling & Licensing Specialist

sc department of motor vehichles
06.2019 - 02.2022
  • Provides quality customer services to all sectors of the public which include other government agencies, organizations, businesses, and people of all backgrounds
  • Greets and directs customers to the appropriate area within the office
  • Navigating multiple databases to answer all inquiries from customers
  • Administer the permit or knowledge test and road or skills test for non-commercial and commercial licenses
  • Issues license plates and yearly decal (sticker) for plates
  • Issue driving records requested by individuals and law enforcement
  • Collects damage, expired and/or suspended identification cards, permits and driver’s license
  • Turn in or surrender all license plates and provide customer with receipt of the transaction
  • Manages and maintains cash drawer for all payment transactions collected via cash, credit card, checks or money orders
  • Examines, enters, prepares, accepts, and prints all documents for daily transactions
  • Gathers and maintains sensitive and personal information to perform daily tasks
  • Keep a daily log of all transactions performed for daily reports
  • Knowledge of Microsoft office suite, other office systems and equipment to perform daily tasks efficiently and effectively
  • Always following and staying updated with the new rules and regulations to ensure that all customers are provided the best service

Legal Administrative Specialist

Department Of Veterans Affairs
05.2014 - 09.2018
  • Function as an advocate for Veterans, their dependents, and beneficiaries
  • Provides quality and compassionate customer service to Veterans, their dependents, beneficiaries, and representatives that contact the Veterans Benefits Administration National Call Center
  • Assisted Veterans, their dependents, and beneficiaries with submitting proper documentation to apply for their Veteran Affairs benefits
  • Provides information to Veterans and other caller/customers that inquired about Veterans Affairs (VA) benefits and non-VA benefits that pertain to the Veterans through VA and other organizations
  • Utilizing multiple databases to research, gather facts and provide necessary answers and/or information to the caller/customers’ questions
  • Assisted Veterans, their dependents, and beneficiaries with submitting proper documentation to apply for their Veteran Affairs benefits
  • Electronically or manually submitted claims to add dependents to or remove dependents from Veterans monthly compensation or pension benefit
  • Send daily correspondence to Veterans, their dependents, and beneficiaries to inform them of VA and related benefits, information about claims, reasons for decisions and appellate rights
  • Entrusted to extremely sensitive information to perform daily tasks
  • Encompassing an extensive knowledge of all benefits that may impact the Veteran which can be on a federal, state, or local level
  • Demonstrate the ability to interpret and apply laws, guidelines and regulations when providing Information to Veterans and other customers

Education

MA in clinical mental health counseling -

South University
Columbia, SC
03.2023

Bachelor of Science -

Troy University
Troy, AL
03.2014

High School Diploma -

Sumter High School
Sumter, SC
05.2001

Skills

  • Building rapport
  • Client Scheduling
  • Client goal setting
  • Clinical assessment
  • Relationship-building skills
  • Client Advocacy
  • Case Management
  • Active Listening
  • Attention to Detail
  • Organizational Skills

References

Available upon request

Timeline

THERAPIST INTERN

LIFECHANGES FAMILY GUIDANCE & WELLNESS, INC
01.2022 - 07.2023

Admin Specialist II/Titling & Licensing Specialist

sc department of motor vehichles
06.2019 - 02.2022

Legal Administrative Specialist

Department Of Veterans Affairs
05.2014 - 09.2018

MA in clinical mental health counseling -

South University

Bachelor of Science -

Troy University

High School Diploma -

Sumter High School

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Roslyn Brooks