Roslyn Brooks
Sumter,SC
Summary
Seeking a position with a company that will utilize my knowledge, skills, and abilities in a way that will help others and advance the company. A position that will challenge me to grow and allow me to advance professionally, which will lead to a satisfying career and retirement.
Overview
9
9
years of professional experience
Work History
THERAPIST INTERN
LIFECHANGES FAMILY GUIDANCE & WELLNESS, INC
Lexington, SC
01.2022 - 07.2023
- Under direct supervision provides counseling for children and adults experiencing mental health, behavioral, and emotional disturbances
- Provides individual and family therapeutic services in school, home, or office settings.
- Conducted clinical assessments and provided treatment plans.
- Responsible for assessing clients to determine goals and priorities for counseling.
- Provides age-specific and appropriate treatment for clients.
- Collaborated with other clinicians and/or school personnel to provide the best treatment and care for the client.
- Provides case management from admission through discharge to continually meet the needs of the client.
- Enhanced client progress by implementing evidence-based therapeutic interventions and techniques.
Admin Specialist II/Titling & Licensing Specialist
sc department of motor vehichles
Camden, SC
06.2019 - 02.2022
- Provides quality customer services to all sectors of the public which include other government agencies, organizations, businesses, and people of all backgrounds
- Greets and directs customers to the appropriate area within the office
- Navigating multiple databases to answer all inquiries from customers
- Administer the permit or knowledge test and road or skills test for non-commercial and commercial licenses
- Issues license plates and yearly decal (sticker) for plates
- Issue driving records requested by individuals and law enforcement
- Collects damage, expired and/or suspended identification cards, permits and driver’s license
- Turn in or surrender all license plates and provide customer with receipt of the transaction
- Manages and maintains cash drawer for all payment transactions collected via cash, credit card, checks or money orders
- Examines, enters, prepares, accepts, and prints all documents for daily transactions
- Gathers and maintains sensitive and personal information to perform daily tasks
- Keep a daily log of all transactions performed for daily reports
- Knowledge of Microsoft office suite, other office systems and equipment to perform daily tasks efficiently and effectively
- Always following and staying updated with the new rules and regulations to ensure that all customers are provided the best service
Legal Administrative Specialist
Department Of Veterans Affairs
Columbia, SC
05.2014 - 09.2018
- Function as an advocate for Veterans, their dependents, and beneficiaries
- Provides quality and compassionate customer service to Veterans, their dependents, beneficiaries, and representatives that contact the Veterans Benefits Administration National Call Center
- Assisted Veterans, their dependents, and beneficiaries with submitting proper documentation to apply for their Veteran Affairs benefits
- Provides information to Veterans and other caller/customers that inquired about Veterans Affairs (VA) benefits and non-VA benefits that pertain to the Veterans through VA and other organizations
- Utilizing multiple databases to research, gather facts and provide necessary answers and/or information to the caller/customers’ questions
- Assisted Veterans, their dependents, and beneficiaries with submitting proper documentation to apply for their Veteran Affairs benefits
- Electronically or manually submitted claims to add dependents to or remove dependents from Veterans monthly compensation or pension benefit
- Send daily correspondence to Veterans, their dependents, and beneficiaries to inform them of VA and related benefits, information about claims, reasons for decisions and appellate rights
- Entrusted to extremely sensitive information to perform daily tasks
- Encompassing an extensive knowledge of all benefits that may impact the Veteran which can be on a federal, state, or local level
- Demonstrate the ability to interpret and apply laws, guidelines and regulations when providing Information to Veterans and other customers
Education
MA in clinical mental health counseling -
South University
Columbia, SC03.2023
Bachelor of Science -
Troy University
Troy, AL03.2014
High School Diploma -
Sumter High School
Sumter, SC05.2001
Skills
- Building rapport
- Client Scheduling
- Client goal setting
- Clinical assessment
- Relationship-building skills
- Client Advocacy
- Case Management
- Active Listening
- Attention to Detail
- Organizational Skills
References
Available upon request
Timeline
THERAPIST INTERN
LIFECHANGES FAMILY GUIDANCE & WELLNESS, INC
01.2022 - 07.2023
Admin Specialist II/Titling & Licensing Specialist
sc department of motor vehichles
06.2019 - 02.2022
Legal Administrative Specialist
Department Of Veterans Affairs
05.2014 - 09.2018
MA in clinical mental health counseling -
South University
Bachelor of Science -
Troy University
High School Diploma -
Sumter High School