Roslyn Cole

• Audit employee records in Paycom HRIS to confirm benefits, ACA, and 401(k) data accuracy.
• Conduct line-by-line audits of all active employees to ensure system integrity.
• Cross-check Paycom data against provider sites (Allied, Guardian, etc.) for eligibility, elections, and benefit details.
• Identify and correct discrepancies between Paycom and provider records.
• Troubleshoot HRIS errors impacting benefits, eligibility, or compliance status.
• Review ACA compliance settings to ensure employees are properly coded for eligibility and waiting periods.
• Investigate and resolve 401(k) enrollment or eligibility issues flagged in Paycom.
• Provide detailed reporting on findings, corrections, and trends impacting data integrity.
• Partner with HR and payroll teams to align records and maintain accurate system information.

• Streamlined acquisition processes by implementing best practices, enhancing efficiency in evaluations and negotiations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Collaborated with stakeholders to define project scope, timelines, and deliverables for successful implementation.
• Streamlined processes by identifying gaps in workflows and recommending best practices for system utilization.
• Provided ongoing support post-implementation, resolving issues and enhancing customer satisfaction through feedback loops.
• Analyzed client needs and configured systems to enhance user experience and operational efficiency.
• Optimized client''s workflows, analyzing existing processes and recommending improvements during system integration.
• Conducted post-implementation reviews for continuous improvement opportunities in future projects.
• Documented test cases and results, maintaining clear records for future reference and compliance audits.
• Conducted usability testing sessions, gathering feedback to enhance user experience and interface design.
• Identified process improvement opportunities, streamlining testing workflows to increase efficiency and accuracy.

• Led the optimization and seamless integration of UKG Pro and UKG WFM from UKG Ready; collaborating with cross-functional UKG implementation teams and key Quorum Hospitality stakeholders.
• Ensured accurate data migration and synchronization across UKG Pro, UKG WFM, Recruiting, Onboarding, Benefits Hub, Payroll and Document Manager to enhance system efficiency and usability.
• Partnered with cross-departmental teams to streamline HRIS processes, improve data integrity, and enhance overall HR technology functionality.
• Performed meaningful tasks to ensure data integrity during implementation such as dual maintenance, building CORE HCM organizational levels, UAT testing, Role Management within multiple UKG Modules such as Pro, WFM, Integrations, Benefit HUB, Recruiting, Onboarding and Document Manager.
• Continued maintenance and hyper care post integration UKG Modules; UKG Pro, UKG WFM, Recruiting, Onboarding, Benefits Hub, Payroll and Document Manager to enhance system efficiency and usability.
• Developed and implemented innovative internal business processes to minimize errors across multiple EIN locations. Utilized UKG Pro Role Automation, UKG WFM Simplified Business Structure, WFM Org Sets, Profile Auto Assignments, and WFM People Sync to achieve this goal.

• Spearheaded high-priority HR initiatives for the CEO and Executive Team, including class action response support, labor law policy updates, and employee handbook revisions.
• Provided strategic HR guidance and compliance recommendations, including non-exempt classification assessments and policy enhancements to mitigate risk.
• Advised and supported on-site HR teams across 14 departments, overseeing performance appraisals, documentation, and complex employee relations matters for 40 managers.

• Addressed and resolved a critical issue at Welk Hospitality by developing a new time entry module for secondary positions using UTM (Time & Attendance) Time Entry Integration. This initiative led to reduced errors, faster payroll processing, and improved accuracy in employee time tracking.
• Conducted thorough system performance analysis and recommended best practices for UKG Pro HRIS enhancements, particularly during acquisition integrations. Ensured alignment with legal requirements, stakeholder expectations, and senior management objectives.
• Analyzed and provided strategic recommendations to stakeholders during the acquisition and merger of multiple modules while implementing Workday from UKG Pro systems. This initiative drove process improvements and enhanced operational efficiency.
• Conducted in-depth quantitative and qualitative analyses to support business processes, optimize HR technology, and inform data-driven decision-making.
• Partnered with the Center of Excellence (COE) to lead and execute HRIS projects, ensuring alignment of Workday Business Processes for Advanced Compensation metric with organizational goals and best practices.
• Led change management initiatives for multiple HR systems, facilitating smooth transitions and user adoption across teams.
• Developed and managed shared business processes, prioritizing initiatives based on impact, risk assessment, and strategic importance for UKG Pro and Workday Compensation and Advanced Compensation Modules.
• Created standard and ad-hoc reporting using Cognos and Business Intelligence tools, providing actionable insights for leadership and HR teams utilizing UKG Pro for multiple legal requests post-acquisition and merger.

• Reviewed, optimized, and managed UKG Pro Mid-Market environment and key modules, including UKG Pro Core, E-Verify, UTM (Time & Attendance), LMS, Payroll, Recruiting, and Onboarding V14, ensuring seamless functionality and compliance.
• Oversaw data migration processes from UKG Pro to ADP Workforce, conducting thorough reviews to ensure accuracy, integrity, and compliance with regulatory standards.
• Fostered collaboration between HR, Payroll, Legal, and Compliance teams, strengthening cross-functional relationships to enhance system efficiency and business alignment.
• Ensured multi-state compliance within the HRIS system by aligning policies, procedures, and system configurations with evolving labor laws and regulatory requirements.

• Configured and optimized UKG Pro Mid-Market environments and modules—including UTM (Time & Attendance), LMS, Perceptions/Voice, Payroll, Recruiting, and Onboarding (Classic & V14)—to surpass government compliance standards in the aerospace manufacturing industry.
• Analyzed HRIS workflows and provided strategic recommendations to key stakeholders, ensuring UKG Pro systems align with legal regulations, business objectives, and senior management requirements.
• Collaborated with cross-functional teams to enhance system functionality and maintain compliance with multi-state labor laws, policies, and government regulations specific to manufacturing.
• Streamlined HRIS records management, improved operational efficiencies, and developed robust reporting solutions using Cognos and Business Intelligence tools to drive data-driven decision-making.
• Designed and implemented training programs and procedural updates for UKG Pro users and senior leadership, ensuring adherence to industry best practices and regulatory expectations in manufacturing operations.

• Led the successful implementation of UKG Pro, transitioning from Ceridian while ensuring compliance with company objectives, data regulations, and alignment with Non-Profit Organizations and Board Members' directives.
• Successfully integrated 25000 employee records, including 7500 current employees and terminated records, from the previous Ceridian database to the new UKG Pro HRIS system through UAT and field mapping, ensuring legal compliance and a seamless transition for the new year.
• Developed and managed the Corporate HRIS and Talent Acquisition Team, streamlining the electronic onboarding and applicant hiring system, resulting in a 45% reduction in labor costs.
• Designed and implemented HR audit and background compliance processes to meet and exceed the Resident Camp Standards set by the American Camp Association.
• Oversaw the sourcing, configuration, and integration of Taleo Business Edition ATS with UKG Pro, leveraging a third-party vendor’s web service API for seamless data mapping and system optimization.
• Managed the Customer Success Portal and SaaS relationship for UKG Pro, collaborating with the assigned ERM to enhance account performance and service delivery.
• Resolved complex employee relations issues while contributing to the development and implementation of innovative HR best practices.

● Managed SAP HRIS to ADP Enterprise integration, ensuring accurate data migration, system alignment, and seamless HR operations with Human Resources, Payroll and Finance Team.
● Led the implementation and integration of SilkRoad RedCarpet onboarding with existing HRIS systems, improving workflow automation and new‑hire processing efficiency.
● Utilized SAP HRIS to support onboarding workflows, employee data management, and high‑volume seasonal hiring cycles.
● Trained and executed onboarding processes for 2,000+ new hires per season, maintaining compliance, data integrity, and operational efficiency.
● Designed workforce databases to track hiring trends, turnover patterns, and workforce planning metrics.
● Produced ad‑hoc HR, payroll, and compliance reports using ADP‑R and Business Objects.
● Defined and supported contractor policies aligned with corporate required needs, organizational compliance requirements, and operational standards.
● Processed unemployment claims and coordinated responses with state agencies.
● Served as Subpoena & Compliance Officer for employee records, background checks, and government verification requests.
● Developed HR policies and procedures aligned with California labor regulations and company standards to support all unemployment and other state agency claims.
● Managed wage and hour compliance for minor employees, ensuring adherence to state youth labor laws.
● Administered employee leave programs including FMLA, CFRA, PDL, short‑term disability, and discretionary leave.
● Managed medical and benefits administration, supporting plan evaluation, enrollment, and employee education.