Roslyn Dukes
Laurel,MD
Summary
Focused Before & Aftercare teacher with 10 years of success guiding students on academic and career decisions. Skilled at counseling students on methods for forging relationships and helping students navigate school life. Driven to support long-term goal achievement by linking students to outside resources to enhance education and career prospects.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Before- and After-School Counselor
Janney Elementary School
08.2024 - Current
- Maintained positive relationships with students, faculty, alumni, and administration.
- Identified and addressed concerns of incoming students and parents.
- Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Developed and implemented individualized behavior plans to assist students with achieving academic and behavioral goals.
Support Staff Member
CCSI Warm Nights Shelter
02.2019 - 04.2024
- Communicated with clients on behalf of staff to relay messages and information.
- Attended training sessions to stay updated on procedures and services.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Followed up with customers to verify satisfaction and address outstanding concerns.
- Resolved customer complaints with diplomatic and courteous communication.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed filing system, entered data and completed other clerical tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Before- and After-School Counselor
Prince George's Public Schools
09.2000 - 09.2010
- Partnered with parents and guardians to promote student success in school environment.
- Collaborated with teachers and other school personnel to create individualized education plans for students with special needs.
- Developed and conducted workshops and seminars to educate students, faculty and parents on relevant topics in field.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
Education
Bowie High School
Bowie, MDNo Degree - Continuing Education Courses
Childcare Education Institute
1155 Perimeter Center West Atlanta, GA02-2023
Skills
- Coping strategies
- Diverse groups presentations
- Mediation and crisis intervention
- Listening actively
- Classroom guidance
Accomplishments
- Managed a high-volume caseload of 20 students, including 75% with IEP and 504 plans.
- Authored a highly successful peer-mentorship program to partner international and American students which fostered cultural awareness, competency, and greater appreciation of diversity.
- Documented and resolved Behavioral Issues which led to positive results.
Certification
- C[Continuing Education], Childcare Education Institute - February 2025- present
Timeline
Before- and After-School Counselor
Janney Elementary School
08.2024 - Current
Support Staff Member
CCSI Warm Nights Shelter
02.2019 - 04.2024
Before- and After-School Counselor
Prince George's Public Schools
09.2000 - 09.2010
Bowie High School
No Degree - Continuing Education Courses
Childcare Education Institute
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