Roslyn Jordan
Bronx
Summary
Dynamic individual with hands-on experience in customer relations and services. I have a knack for navigating challenges and have been committed to upgrading my skills on online courses, to meet the job needs. I naturally have strong problem-solving skills, and use those proactive approaches in my everyday life as well in my prior work endeavors. Known for adaptability, creativity, and results-oriented mindset. I can be committed to making meaningful contributions and advancing within the organiztion goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Resume Writer
Self-Employed
09.2021 - 09.2024
- Organized material to research and complete writing tasks.
- Few clients were able to gain employment, through my resume writing and editing.
- Created content for Job websites and online publications for my clients resumes, on Indeed and Zip Recruiter.
Child Care Service
Self-Employed
07.2018 - 12.2019
- Organized professionally with expertise in managing resources for the parents and children
- Proficient in providing valuable insights and support of the overall care of the children
- Created schedules to ensure that children have adequate physical activity, and rest
Customer Service
Sykes-Frontier.com
11.2016 - 06.2018
- Conducted billing issues, updating customers account; while following customers privacy rules and regulations.
- Displayed very good communication and customer service skills.
- Kept accurate records to document customer service actions and discussions, after every call.
Education
GED -
New York City Department of Education
New York, NY09.1996
Skills
- Clients collaborations
- Interview preparation
- Effective writing
- Customer service and communication skills
- Customer service and care
- Remote office availability
- Customer relations
- Organizational skills
- Dependable and responsible
- 40 wpm typing speed
- Strong computer skills
Certification
- Best Practices for Remote Work, 04/01/25
- Customer Service Skills, 03/01/25
- Microsoft Word for administrative, 03/01/25
- Microsoft Teams, Outlook, Excel, 03/01/25
- CRM (Customer Relationship Management), 03/01/25
Timeline
Resume Writer
Self-Employed
09.2021 - 09.2024
Child Care Service
Self-Employed
07.2018 - 12.2019
Customer Service
Sykes-Frontier.com
11.2016 - 06.2018
GED -
New York City Department of Education
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