Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Generic

Roslyn Mays

San Jose,CA

Summary

Experienced Intake Coordinator with background in managing patient admissions in healthcare settings. Strengths include high-level organizational skills, efficient multi-tasking, and effective communication. Have consistently streamlined intake procedures for improved operational efficiency. Skilled at fostering positive relationships with patients and staff while ensuring accurate documentation and adherence to compliance standards.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Intake Coordinator

Pacific Integrative Psychiatry
San Francisco, California
11.2023 - Current
  • Streamlined patient intake processes and managed appointment scheduling efficiently.
  • Verified accuracy and completeness of collected patient information.
  • Collaborated with healthcare providers to ensure seamless patient transitions.
  • Educated patients on services, insurance options, and necessary documentation.
  • Maintained electronic health records using industry-standard software.
  • Resolved patient inquiries and addressed concerns in a timely manner.
  • Facilitated interdepartmental communication to enhance service delivery.
  • Conducted initial risk assessments to identify immediate intervention needs.

Office Assistant

Dr Mercedes Kwiatkowski, MD, INC
Menlo Park, California
04.2023 - Current
  • Optimized appointment flow by managing patient scheduling for a busy medical practice.
  • Coordinated communication between patients and medical staff to ensure prompt responses.
  • Maintained accurate patient records using electronic health record systems.
  • Provided administrative support, including document management and supply ordering.
  • Answered incoming calls professionally, directing them to appropriate personnel.
  • Ensured confidentiality of sensitive information and documents throughout operations.
  • Facilitated internal and external communication to enhance workflow efficiency.
  • Organized meetings and appointments for management to streamline operations.

Department Coordinator II

Palo Alto Medical Foundation
Palo Alto, California
09.2008 - 05.2024
  • Provide department resources to staff and patients regarding department policies, procedures, and communications.
  • Manage schedules for multiple psychiatrists and therapists.
  • Able to schedule, cancel, reschedule, and confirm various patient appointments.
  • Support Department Director and Department T1.
  • Update department documents/files as needed
  • Assist the department manager with daily tasks.
  • Directly work with patient referrals and scheduling
  • First point of contact for the department for any urgent or emergent needs.
  • Onboard new hires.
  • Timekeeper
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Enforced department policies, procedures, and standards.
  • Resolved issues through active listening and open-ended questioning, and escalated major problems to the manager.
  • Provided backup to Authorization Coordinators to step in to assist with various tasks whenever employees are needed.

Office Manager

Dr. Whitney Landa
Menlo Park, California
01.2023 - 10.2023
  • Develops and implements office policies and procedures.
  • Ensures that customer service standards are met.
  • Managed office operations while scheduling appointments for the physician.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Uses popular software for electronic medical records (EMR), billing, scheduling, and payroll software.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel.
  • Maintained positive customer relations by addressing problems head-on, and implementing successful corrective actions.
  • Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed detailed plans based on broad guidance and direction.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale, and promote employee retention.

Patient Service Representative Supervisor

Palo Alto Medical Foundation
01.1999 - 09.2008
  • Provided excellent customer service to patients and medical staff.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Managed day to day operations
  • Able to successfully train new hires
  • Successfully contributed to improvement of department KPIs
  • Collaborated with team members to improve department workflows.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Built and maintained positive working relationships with patients and staff.
  • Took copayments and compiled daily financial records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Handled customer service inquiries in person, via telephone and through email.
  • Resolved billing inquiries and disputes in timely fashion.
  • Answered incoming calls, scheduled appointments.
  • Resolved customer complaints using established follow-up procedures
  • Offered simple, clear explanations to help clients and families understand facility policies and procedures
  • Engaged with patients to provide critical information

Education

Some College (No Degree) - Health Administration

San Joaquin Valley College
Visalia, CA

Skills

  • Clerical support
  • Organization and time management
  • Analytical and critical thinking
  • Written communication
  • Dependable and responsible
  • Data entry
  • Multitasking abilities
  • Problem solving
  • Flexible and adaptable
  • MS Office
  • Patient scheduling
  • Electronic health records
  • Risk assessment
  • Healthcare regulations
  • Insurance verification
  • Customer relationship management
  • Workflow optimization
  • Team collaboration
  • Professional demeanor
  • Multi-line phone systems
  • Follow-up skills
  • Confidentiality
  • Attention to detail
  • Conflict resolution
  • Document management

Certification

  • Sutter Certified Leader SL1 - November 2022

Affiliations

  • I enjoy spending time with my family.
  • I enjoy working out.
  • I enjoy building relationships with my Church famiy