Roslyn Mays

Ensures that customer service standards are Managed office operations while scheduling appointments for physician.

Uses popular software for electronic medical records (EMR), scheduling

Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions

Maintained professional demeanor by staying calm when addressing unhappy or angry customers

Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Self-motivated, with a strong sense of personal responsibility.

Worked well in a team setting, providing support and guidance.

Managed time efficiently in order to complete all tasks within deadlines.

• Provide department resources to staff and patients regarding department policies, procedures, and communications.
• Onboard new hires.
• Manage schedules for multiple psychiatrists/therapists.
• Able to schedule, cancel, reschedule, and confirm various patient appointments.
• Support department Director and Department Teir1.
• Update department documents/files as needed
• Assist department manager with daily tasks.
• Directly work with patient referrals and scheduling

• Communicated with managers of other departments to maintain transparency.
• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Provided backup to Program Coordinators to step in to assist with various tasks.
• Timekeeper

• Provided excellent customer service to patients and medical staff.
• Trained new staff on filing, phone etiquette and other office duties.
• Managed day to day operations
• Able to successfully train new hires
• Successfully contributed to improvement of department KPIs
• Collaborated with team members to improve department workflows.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Verified insurance eligibility and coverage for patients.
• Entered patient demographic and insurance data into electronic medical record system.
• Managed patient registration process, confirming data accuracy and completeness.
• Built and maintained positive working relationships with patients and staff.
• Took copayments and compiled daily financial records.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Handled customer service inquiries in person, via telephone and through email.
• Resolved billing inquiries and disputes in timely fashion.
• Answered incoming calls, scheduled appointments.
• Resolved customer complaints using established follow-up procedures
• Offered simple, clear explanations to help clients and families understand facility policies and procedures
• Engaged with patients to provide critical information