ROSLYN MCKINNEY
Las Vegas
Summary
Strong leadership with proven abilities to work individually and effectively with a variety of personalities and teams to ensure organizational goals are met. Strong ethics in leadership, negotiation, communication, with the ability to effectively manage stress while working under pressure and adapting to new challenges to best enhance the organization. Organized and a dependable candidate with the ability at managing multiple priorities with a cheerful outlook. I am enthusiastic and eager to contribute through hard work, diligence and excellent organizational skills.
Overview
18
18
years of professional experience
Work History
Contracts Coordinator
Hilton Grand Vacations
Las Vegas, NV
06.2025 - Current
- Process all assigned contract document requests from the sales department while maintaining a high level of quality and exceeding the company’s expectation of daily loans that are processed.
- Quickly review documents for accuracy and make verifications when necessary.
- Perform other clerical duties such as handling of FedEx shipping, scanning, filing and completing daily reports assigned
Admissions Coordinator
United Education Institute
Las Vegas, NV
12.2021 - 01.2024
- Worked in the admissions department on student applications to ensure complete enrollment paperwork and policies.
- Liaison between Admissions, Student Financial Services, and Education Departments.
- Follow up with students regarding missed appointments or pending documents.
- Prepare orientations and coordinate with Department heads on timing and agendas.
- Assist the Director of Admissions in management with respect to obtaining data for reporting purposes such as: Campus Reports, Seat availability, All Transcript reports, and Proof of Graduation (POG).
- Ensure all new students have a valid POG before starting by working through varies agencies to obtain needed documentation.
Energy Advisor II
Southern California Edison
Ontario, CA
01.2017 - 11.2021
- Assisted customers with reducing energy usage and directly cut costs with proactive strategies and recommended energy-efficient technologies or alternate energy sources.
- Evaluated and resolved customer inquiries, to ensure that appropriate action is taken satisfactorily for the customer, the Company, as well as CPUC (California Public Utility Company) in compliance by maintaining updates on current CCO policies procedures, rates and tariff rules.
- Resolved complex and sensitive problems for customers while answering questions regarding Company programs, policies, products and services, procedures and tariffs related to residential and commercial customers.
- I conducted market evaluations and analyzed energy usage patterns to determine potential savings and participated in cross-functional project teams such as Public Safety Power Shutoff (PSPS) & the DISASTER RELIEF CENTER (FEMA).
- Develop, prepare, and deliver written and oral safety presentations using Microsoft excel, Word, PowerPoint, technical reports utilized to manage data.
Customer Solutions Rep II
Southern California Edison
Ontario, CA
03.2009 - 01.2017
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Followed up on customer interactions to maintain customer communication and successfully resolved issues.
- Keep accurate records of customer interactions to be used for training, quality assurance and future reference.
Customer Specialist I Rep
Southern California Edison
Ontario, CA
01.2008 - 03.2009
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Answered the constant flow of customer calls with minimal waiting times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Northeast High School
Kansas City, MO05-1985
Skills
- Account Management
- Lotus Notes
- Problem-Solving Ability
- Administrative Support
- Critical Thinking
- CRM Software
- Customer Service
- Calm and Professional Under Pressure
- Microsoft Office
- Time Management
- Communication
Accomplishments
- Quality Monitoring Top Performer Award Recipient
- Breakfast of Champions Award Recipient 2008-2018
- Safety Guardian for RCRO 2017
Timeline
Contracts Coordinator
Hilton Grand Vacations
06.2025 - Current
Admissions Coordinator
United Education Institute
12.2021 - 01.2024
Energy Advisor II
Southern California Edison
01.2017 - 11.2021
Customer Solutions Rep II
Southern California Edison
03.2009 - 01.2017
Customer Specialist I Rep
Southern California Edison
01.2008 - 03.2009
High School Diploma -
Northeast High School