Roslyn Miller
Customer Service Professional
Greensboro,NC
Summary
Exceptional leader talented in customer service, maintaining budgets, and human resource managing. Entry-Level Full Stack Web Developer with outstanding relationship building, training and presentation skills.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Treasurer
Guilford County Schools
Greensboro, NC
05.2018 - Current
- Maintained a multi-fund bookkeeping system using excel spreadsheets
- Verified receipt collections from teachers and other school personnel and making deposits daily
- Created local requisitions for school funds; reviewed invoices for payment;
- Generated monthly reports to include cash/flow statements, balance statements, and income/expenditure statements for each fund; maintained accounts payable files for verification of receipt of items in compliance with audit procedures
- Supervised fundraising activities for the school
- Maintained records for athletic events, including log of tickets sold and files of personal information for event officials
- Submitted orders for all areas and maintained relationships with vendors
- Created an inventory system to manage supplies on hand, supplies needed, pricing, quantity
- Conducted orientation for substitutes to the classroom and students; maintains a current list for teachers
- Kept an accurate record of absences for school-based employees; completed the turnaround report for payroll; maintained leave forms for all employees
- Prepared workman’s comp claims for staff accident reports
- Chaired and planned family engagement activities for the school.
- Drafted treasury reports to support management decision-making needs.
- Executed financial due diligence tasks on daily basis to maintain optimal company finances.
- Worked with the Administrative team to create annual budget and track actual expenses against projected expenses.
Night Auditor
Homewood Suites Greensboro
Greensboro, NC
05.2015 - 12.2018
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions
- Documented accounts and logs throughout shift to keep up with all requirements
- Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue
- Controlled cash and credit card payment transactions at the front desk
- Supervised front desk operations to ensure that all guests received superior customer service from hotel employees
- Efficiently resolved guest complaints and ensured that issues were addressed promptly
- Set up and entered all financial data into spreadsheets using Microsoft Excel
- Trained and mentored staff on procedures, service standards and productivity strategies
- Ran daily, weekly and monthly reports to close day and meet objectives
- Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns
- Performed nightly updates to room charges and rates
- Balanced hotel accounts and resolved discrepancies
- Reduced and controlled company expenses by advocating non-monetary customer satisfaction rewards
- Prepared program operating budgets, budget reports and other financial performance reports
- Collaborated with Housekeeping and Maintenance to achieve 67% increase in customer satisfaction.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Teacher Assistant
Guilford County Schools
Greensboro, NC
04.2016 - 05.2018
- Worked directly with core teachers to achieve above benchmark statistics for end of grading tests
- Performed initial student assessments and analysis to begin research process on best course of action to improve test scores
- Increased preliminary testing scores by 34% by implementing computer based training and one on one feedback
- Worked with principal's office on disciplinary and safety issues
- Utilized technology to enhance student education and grasp of materials
- Completed documentation of attendance, grades, and other required details
- Communicated with parents regarding student activities
- Implemented prepared lesson plans in established classrooms
- Set up lesson materials, bulletin board displays and demonstrations
- Adapted teaching methods and materials to meet students' varying needs and interests
- Encouraged interactive learning by incorporating educational software and the Internet
- Planned and implemented creative lessons in accordance with district, county, state and federal guidelines
- Fostered team collaboration between students through group projects
- Preserved the confidentiality of student records and information at all times.
Corporate Customer Service and FraudTrainer
American Express
03.2003 - 08.2011
- As a Customer Service Professional delivered excellent service to high value card member accounts while maintaining confidentiality of records
- As a Facilitator, trained and managed classes up to 30 new hires or tenured employees in North Carolina, Utah, Texas, as well as in Canada and Virtual Home based
- Succeeded in producing successful classes that were in the top 5% of the center, which helped increase sales revenue
- Virtual Training Lead, mentored and trained partner site team leaders which lead to a 15% increase in overall metrics
- In a Fraud Analyst position, helped to maintain relationships with card members by starting investigations into fraudulent card activity. And trained new hire classes.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Arts - History/Criminal Justice
Guilford College
Greensboro, NC 08.2012 - 07.2015
Full Stack Web Developer
Nucamp
02.2022 - 07.2022
Skills
Budget development and managementundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Never be satisfied with not knowing how...Learn how to do it."
Roslyn K Miller
Timeline
Full Stack Web Developer
Nucamp
02.2022 - 07.2022
Treasurer
Guilford County Schools
05.2018 - Current
Teacher Assistant
Guilford County Schools
04.2016 - 05.2018
Night Auditor
Homewood Suites Greensboro
05.2015 - 12.2018
Bachelor of Arts - History/Criminal Justice
Guilford College
08.2012 - 07.2015
Corporate Customer Service and FraudTrainer
American Express
03.2003 - 08.2011
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