Roslyn Schwartz-Docherty
Lancaster,CA
Summary
Dynamic and results-driven professional with extensive experience at The Home Depot, excelling in customer service and cash handling. Proven track record in training and mentoring staff, enhancing operational efficiency, and fostering positive customer relationships. Adept at managing high-volume transactions while maintaining accuracy and a positive attitude, contributing to overall sales growth.
Overview
21
21
years of professional experience
Work History
Head Cashier
The Home Depot
04.2004 - 04.2025
- Oversaw cashier operations, maintaining alignment with company guidelines.
- Optimized checkout procedures to boost customer satisfaction and decrease waiting periods.
- Trained and mentored new cashiers on operational best practices and system usage.
- Managed daily cash registers, verifying accuracy of transactions and balancing drawers.
- Resolved customer inquiries and complaints with professionalism, fostering positive relationships.
- Coordinated scheduling for cashier staff to optimize coverage during peak hours.
- Collaborated with store management to identify areas for process improvements and efficiency gains.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Processed both cash and card purchases and returns.
- Resolved escalated customer disputes with special actions such as discounts.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
- Facilitated and logged store opening, closing, and shift changes.
- Alleviated customer service needs with policy-appropriate solutions.
- Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
- Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
- Participated in ongoing professional development opportunities focused on improving cashier skills and staying current with industry trends.
- Assisted in scheduling shifts for cashier team, ensuring adequate coverage during peak hours.
- Developed quick-reference guide for cashiers, reducing errors and increasing transaction speed.
Sales Associate and Markdown Associate
Nordstrom Rack
03.2014 - 03.2018
- Enhanced customer experience through personalized product recommendations and attentive service.
- Managed inventory and organized merchandise displays to optimize sales potential.
- Implemented visual merchandising standards to maintain brand image and attract customers.
- Analyzed customer feedback to identify areas for service improvement and promote satisfaction.
- Resolved customer inquiries promptly, ensuring a positive shopping environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Education
No Degree - Business Administration
University of Arizona
Tucson, ArizonaSkills
- Customer service
- Positive attitude
- Time management strength
- Store opening/closing procedures
- Cash handling
- Multi-tasking skill
- Employee training
- Adaptability and dependability
- Customer service management
- Punctuality
- Team leadership
- Verbal/written communication
- Policy enforcement
- Training and coaching
- Workplace safety
- Refunds and exchanges
- Opening and closing procedures
- Point of sale operation
- Cashier training
- Transaction approvals
- Cash register operation
- Cash handling expertise
- Store opening and closing
- POS system
Timeline
Sales Associate and Markdown Associate
Nordstrom Rack
03.2014 - 03.2018
Head Cashier
The Home Depot
04.2004 - 04.2025
No Degree - Business Administration
University of Arizona