Roslyn Thomas

• Improved tenant satisfaction by efficiently addressing their concerns and coordinating necessary services.
• Streamlined housing application processes for faster approval times and better client experiences.
• Reduced program costs by identifying areas of inefficiency and implementing cost-effective solutions.
• Ensured compliance with federal, state, and local regulations through diligent documentation and reporting.
• Collaborated with community partners to provide essential resources and support for residents in need.
• Maintained accurate records of program participants, facilitating smooth transitions between services.
• Enhanced communication between housing staff and clients by developing clear written materials and conducting regular meetings.
• Conducted thorough applicant interviews to ensure proper placement within the housing programs available.
• Conducted home visits to assess clients' home environment and provide support.
• Developed and maintained strong relationships with community resources for successful referrals.
• Documented client progress and activities in accordance with agency policies and procedures.
• Collaborated with other professionals to plan and coordinate care for clients.
• Assisted clients in identifying community resources and connecting with appropriate services.
• Supported clients in navigating complex application processes, reducing barriers to accessing vital housing assistance resources.
• Developed training materials for incoming staff members, ensuring a seamless transition into their roles within the organization.
• Worked closely with property managers to ensure timely unit inspections were conducted as required by relevant regulations so as not to jeopardize funding sources from regulatory agencies.
• Established strong relationships with local landlords to expand available housing options for program participants.
• Coordinated with local agencies to provide housing and prevent homelessness, decreasing homelessness [Number]%.
• Tracked and monitored rental payments for [Number] clients using [Software].
• Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse, occupying over [Number] apartments by providing direct, hands-on support services.

• Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
• Worked productively with customers to meet order requirements and service expectations.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Loaded and unloaded orders at customer's homes or locations.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Reviews orders prior to pick up for accuracy and purchase-by dates.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Picked quality and accurate items for 100- daily customer orders.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

• Responsible for participating in the screening and interviewing process of prospective clients.

• Develops and maintains comprehensive service plans with participants

• Assists in preparing monthly statistical reports as necessary.

• Records and maintains pertinent information, according to the program guidelines, regarding resident needs, concerns, and presents this information to the Program Director.

• Responsible for the care and use of materials, furnishings and cleanliness of the facility. Informs Director whenever replacement or repairs are needed.

• Provides physical care and comfort measures to the dying and supports their family and loved ones.

• Supports mothers in their role and tasks of parenting.

• Required to write Incident Reports when necessary and other reports as indicated by supervisor.

• Responsible for the facility (including being on call)

• Develop and maintain agency partner relationship and collaboration.

•Responsible for working with clients to identify personal strengths and resources and encourages the client to take charge of their recovery.

•Provides extensive and intensive case management and follow-up services.

•Provides crisis intervention to individuals and families facing emergencies around food, shelter, medical, re-construction and other needs as presented by client.

•Responsible for assisting clients in accessing community resources to address unmet needs not met by personal resources while still maintaining client dignity and confidentiality. The client’s successful recovery is dependent upon the continued partnership with case management.

•Develops and maintains comprehensive service plans with participants

• Improved client well-being by conducting comprehensive assessments and developing individualized service plans.
• Enhanced safety for shelter residents through consistent monitoring of facility access and adherence to established protocols.
• Provided emotional support to clients in crisis situations, utilizing active listening skills and empathetic communication techniques.
• Collaborated with multidisciplinary teams to develop comprehensive case management plans tailored to each client''s unique needs.
• Connected clients with community resources and services, empowering them to achieve self-sufficiency and stability.
• Maintained accurate documentation of client interactions, ensuring compliance with funding requirements and confidentiality guidelines.
• Assisted in the facilitation of support groups, providing a safe environment for clients to share their experiences and build connections with peers.
• Educated clients on their rights and options related to housing, employment, legal matters, and healthcare services.
• Increased awareness of domestic violence issues within the community through participation in outreach events and presentations.
• Contributed to the development of shelter policies and procedures, prioritizing client safety and wellbeing at all times.
• Supported clients in navigating complex systems such as public assistance programs, housing applications, legal proceedings, or medical appointments.
• Facilitated conflict resolution within the shelter environment using effective mediation techniques when disputes arose among residents.
• Assisted clients in obtaining necessary documentation for housing applications, increasing their chances of securing stable living situations.
• Advocated on behalf of clients to secure needed services, working collaboratively with partnering agencies and overcoming systemic barriers.

• Enhanced team productivity by implementing efficient shift scheduling and task delegation.
• Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
• Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
• Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
• Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
• Increased sales performance through effective upselling techniques and staff training initiatives.
• Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
• Helped store management meet standards of service and quality in daily operations.
• Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
• Collaborated with other leaders and executives to direct workflow and support operations.
• Built relationships with customers and managed accounts to drive revenue and profit.
• Coordinated merchandising, promoted new products and increased brand awareness.