ROSLYN L. WILLIAMS
Charleston,WV
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
Office Manager
Aamco Total Car Care & Transmissions
08.2021 - 09.2023
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed over 50 calls per day while scheduling service appointments
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Controlled finances to lower costs and keep business operating within budget.
Residential Sales Consultant
Verizon/Frontier Communications
12.2003 - 07.2021
- Resolved PSC Complaints, Resolved Customer Escalations, Peer to Peer Coaching/Training
- Delivered engaging sales presentations to convey product benefits.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Customer Service Representative
American Electric Power
04.1999 - 11.2003
- Established new electric service
- Made payment arrangements peer coaching
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating by promptly answering over 7 calls daily through proactive one-call resolutions of customer issues.
- Processed customer service orders promptly to increase customer satisfaction
WV Medicaid Advocate
Carelink Health Plan
06.1995 - 04.1999
- Worked closely with Case Manager for approval on medical procedures and out of network visits
- Scheduled and presented community education training sessions
- Helped clients obtain outside specialist services by coordinating referrals and advising on options.
- Referred clients to other specialists, institutions or support services as necessary.
Education
Graduate - Business Administration
Charleston High School
Charleston, WV06.1983
Skills
- Coaching and Training
- Administering Payroll
- Strategic Planning
- Accounts Payable and Receivable
- Client Correspondence
- Exceptional Customer Service
- Works well with others
- Able to adapt quickly to change
Timeline
Office Manager
Aamco Total Car Care & Transmissions
08.2021 - 09.2023
Residential Sales Consultant
Verizon/Frontier Communications
12.2003 - 07.2021
Customer Service Representative
American Electric Power
04.1999 - 11.2003
WV Medicaid Advocate
Carelink Health Plan
06.1995 - 04.1999
Graduate - Business Administration
Charleston High School
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