Roslyn Williams

Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
• Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
• Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
• Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
• Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
• Managed patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.

• Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
• Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
• Implemented and supervised orientation procedures for new hires.
• Developed and enforced company policy and procedures relating to human resources activity.
• Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
• Explained and administered medical insurance, disability and flexible spending accounts.
• Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
• Liaised with HR and payroll to coordinate and manage employee leaves of absence.
• Verified that vendors received timely enrollment information, changes and terminations.
• Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.

• Filed reports and posted daily batches in system.
• Sorted payments into batches by segmenting each payment by business unit and scanning into database.
• Identified and communicated customer payment discrepancies and worked directly with collections team for research and resolution.
• Worked in paperless environment to accomplish assignments electronically.
• Audited and corrected billing and posting documents for accuracy.
• Generated accounts payable reports for management review to aid in financial and business decision making.
• Used data entry skills to accurately document and input statements.
• Responded to customer concerns and questions on daily basis.
• Generated monthly billing and posting reports for management review.
• Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
• Kept vendor files accurate and up-to-date to expedite payment processing.